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This call may be recorded or monitored for quality and training purposes. If you don’t wish this call to be monitored or recorded, then please let the answering machine know when you leave your message.
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1. State your business name and hours of operation upfront. The first thing your callers should hear is the name of your business or organization. If they are calling when you are closed you should also be sure to let them know your standard business hours.
A word of warning: These greetings will not do you any favors if you're in the midst of a job hunt or work in a conservative industry. Always remember your target personas. If there's a chance they won't appreciate your sense of humor, opt for a straightforward greeting instead.
People have short attention spans these days, and you should always craft your communications for the lowest common denominator with something as universal as your voicemail.
As most of the team will be enjoying a well-deserved break [to rest and recover to be reenergised to serve your needs in 2021], a few of the team will be working remotely to help with any queries. So feel free to email the team via [email protected] for a (slightly delayed) response over the break.
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2.) Welcome to John Doe. Unfortunately you are calling us outside our normal business hours. Personally you can reach us Monday to Friday from 8am 6pm and Saturday from 9am to 4pm. Please leave a message, or send us an email to: [email protected]. We will contact you as soon as possible - Thank you.
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The thing with voicemail is it can be really handy when it comes to catering to your prospects when you are not available after work hours.
4. Keep your after hours voicemail greetings current. If your business will be closed during its normal operating days for a holiday or is dealing with some type of emergency situation you will want to update your after-hours announcement.
19. “Thank you for calling [company]. We’re closed for [holiday] from [date] until [date]. Please leave your message and we’ll get back to you as soon as possible. Have a happy holiday!”
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We suggest you create a script beforehand with the text of your message, and then read it while recording. Be sure to record away from background noises or distractions.
When clients or customers want to learn more about your business, oftentimes after checking out your website and social media, if they have further questions regarding your products or services, they’ll pick up the phone and call.
Keep it simple, concise and to the point. Callers won’t need your life story, and won’t want to wait around for a 2-minute greeting to end just so they can leave a message. Don’t hide the details, tell them where you will be, when you will be there, or when you won’t be there, and how to get in touch.
If you drone on and on, there is a good chance that some of your callers are going to hang up before leaving their message.