1.) Bienvenido/a a John Doe. Lo sentimos, en estos momentos no hay nadie disponible en nuestras oficinas o está llamando fuera de nuestro horario de trabajo. Por favor, deje un mensaje o envíe un correo electrónico a [email protected]. Gracias por su llamada.
38. Thanks for calling [company name]. We’re unable to take your call right now, but leave your details and we’ll call you right back.
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12. “Hello, you’ve reached the Customer Support department at [company name]. We are unable to take your call at the moment. We know your time is valuable so instead of placing you on hold, let us call you back! Please leave your name, phone number, the reason for your call, and two different times that are convenient for you to receive a call back from us. Thank you!” Get a better idea of your caller’s schedule by asking them for a few different times you can call back. Their time is important, too!
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2. Offer clear options. For many small businesses, the phone announcement will typically send the caller straight to a voicemail box. For larger organizations, you may decide to direct callers to a phone menu with options or forward the call to an external destination.
Once you thank your customers for calling, state your name and the department. Make sure to speak clearly so the caller knows they called the right place and can understand what is being said. Don’t rush through in case the caller wants to write the information down.
Yes, you can be charged. This depends on the service. For example, Spectrum’s Voice Residential Services Price Guide charges $3.95 for voicemail.
By following this walkthrough, you’ll have your voicemail set up in no time. All you’ll need is your iPhone and a few spare minutes. Begin by tapping the Phone icon that is located on the home screen. Next, you’re going to touch the Voicemail tab that is located at the bottom right of your iPhone screen.
– Thank you for calling (name of the company). If you know the extension number of the person you are trying to reach, you may dial it now. Press 1 for sales. Press 2 for customer service. Press 3 for the billing department. Press 8 to access our fax on-demand system. Press 9 for a company directory, or press 0 for the operator.
That’s why a script is so helpful. Wondering why prospects aren’t leaving messages if you don’t answer right away, or what all of those missed calls are?
Or say that your brand is on a holiday, you can’t miss out on leads because you know their value on your business.
I’m out walking my donkey but as soon as I get my ass back in I’ll call you back. Leave me a message.
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This message gets to the heart of what Denise and the Sales department offers. The department processes new orders and provides quotes.
4.) Bem-vindo a John Doe. Você pode nos contatar durante o horário comercial de segunda a quinta-feira das 9:00 horas ao meio-dia e das 14 horas às 16:00 horas, e sexta-feira das 9:00h ao meio-dia. Você também pode nos dizer o seu pedido por e-mail [email protected] que iremos retornar para você o mais rápido possível - Obrigado.
38. Thanks for calling [company name]. We’re unable to take your call right now, but leave your details and we’ll call you right back.
For example, think about the type of person who would call your lumber shop, Southside Lumber Wholesalers. You’ll probably see business owners and contractors reach you most often.