Hosted PBX SIP Trunks Meeting Rooms and Collaboration Contact Centres Unified Communications Cloud Video Security ABOUT US CUSTOMER SUPPORT TECHNICAL RESOURCES UPCOMING EVENTS ONLINE VIDEOS TRAINING OPEN A SUPPORT TICKET 911 HOSTED PBX LOGIN PRODUCTS & SERVICES PRODUCTS & SERVICES DIGITCOM’S HOSTED PBX SIP TRUNKS UNIFIED COMMUNICATIONS CLOUD SECURITY SOLUTIONS MEETING ROOMS & COLLABORATION CONTACT CENTRES NORTEL REPLACEMENT CONTACT US
In this Confident English lesson, you’ll learn basic rules for voicemail in English, what you should and should not include in a voicemail, and what to say when you set up your own voice message on your phone..
.
You have reached (NAME). I�m presently on a call with someone else and I am unable to speak to you personally. But I have been notified of your call. I am sending your call to (DEPARTMENT OR NAME) for immediate assistance. Thank you. STOP! Don�t hang up. I don�t like these machines either. However, if at the beep you would kindly leave your name and telephone number I will call you back, I promise. Thank You Try keeping your recording to a maximum of about 15-20 seconds. Do not say �operators are busy� - instead tell callers operators are aware of their call but are attending to others, etc. Do not say �you have been placed in a queue� - instead ask callers to hold. Wait at least 1-2 seconds before commencing recording your greeting. This gives time for the call to be answered and for the caller to be receptive. Take your time while recording, and sound sincere. Did you know that we . . . You can also contact us on . . . If you prefer to fax your inquiry to us, you can do so on . . . Thank you for calling. One of our reps will be with you shortly. Thank you for waiting, we appreciate your patience. One of our reps will (be with) (attend to) you shortly Business Holiday Voicemail Greeting Examples Home Business Holiday Voicemail Greeting Examples
Related Posts5 Awesome Milestone Birthday Destinations for a Memorable VacationMake a Smile Bloom! 10 Types of Romantic Flowers for Different OccasionsAdventure Awaits: 8 Awesome Experience Gifts to Give Your Most Adventurous Friend5 Stickers for Kids that All Teachers Can Use6 Unique Wedding Gift IdeasOh, Santa Baby! The 6 Best Christmas Gifts for Significant Others
11. “Hello! You’ve reached [company name] support line. We’ll be happy to help with your inquiry. In the meantime, have you checked out our [website, help forum, etc.]? It may have the answer you’re looking for. If not, leave your name, number and reason for your call. We’ll reach out to you within the day. Thanks for calling [company name].” Sometimes, a caller likes to find the answer to their own questions. Let them discover by directing them to your website or help forum if you have one.
6. Add subaccount users / members. Place a checkmark next to each subaccount user who will require a unique voicemail box. For each selected user, assign a PIN to retrieve private voice messages.
Because for many callers, this will be the first point of contact for your business, it’s important to set it up correctly — but how?
Tip: If you are a larger business and this is a voicemail that pertains to the general business number, then you want to sound professional and provide as much information as you think is necessary for a potential client. Usually, the company website URL or the company email is a good way to get the customer to contact you through other means.
In this article, we’ll discuss why a voicemail greeting is important for your business and show you how to set one up with just a few simple steps.
Our audio engineers are able to work with voice talent and customers remotely to reduce social interaction. If you need to direct a voice over recording you can still do this via telephone.
4. Waiting Message. What callers hear when they enter the waiting queue. Sample Scripts: “All of our agents are currently busy. Please hold and we will answer your call as soon as possible.”
5. Enter greeting number one. ‘OK’, and you can play the greeting here to see what’s currently recorded there, or you can go ahead and press record.
Telling a quick joke or including a little more information can keep you safely within the 20-second timeframe while letting the caller understand a little more about you.
If someone takes the time to call and leave you a voice message, they usually have a reason that they are calling. It does convey a certain level of interest when someone is willing to hop on the phone with you. If they were less interested, they would probably send you an email or fill out a form on your website.
Digital Marketing Trends 2017: Insights into What’s Working for Successful Brands
Do you have a landline at work? Make sure that all your phones, personal and business, have good clear, professional English voicemail greetings.
Note that the secretary has asked for the reason for calling so she can prioritize the patients who need the most help. She’s also keeping it short and to the point.