You’ve decided to switch to a VoIP service because you’re tired of the expenses from a traditional phone service, in addition to paying a technician to maintain your current setup. You’re also...
On the Menu page, under both the Business Hours and After Hours tabs, use the drop-down to assign each keypad number to their function. Click Next.
.
If your business is closing on one of its normal operating days for a holiday, or is dealing with an emergency or unforseen situation, you should update your after hours announcement to avoid confusion.
If you’re an entrepreneur or small business owner who’s debating the benefits of getting a voicemail greeting, keep reading!
Eye ProtectionGloves & Hand ProtectionHead & Face ProtectionRespiratory Protection
A separate greeting can be created for after hours, and typically includes additional options for customers, or at minimum, informs them that your office is closed. In these greetings, it’s beneficial to inform your caller of your regular business hours, as well as provide them with a link for technical support, or additional contact method (if applicable).
If you have a main business phone number that’s shared with the customers or publicly listed, you’ll want to make sure it has a professional voicemail message to greet callers. Here are sample greetings you can use to help you craft your own.
Wireless NetworkingNetwork Switches & HubsCablesCable ManagementUSB Hubs & Adapters
Answer incoming calls during normal hours with a custom phone greeting specific to your business with routing options to particular departments or employees, or just give callers the information they need.
Crafting the perfect voicemail greeting is not as easy as it may seem at first glance, depending on the type of greeting: Business, funny, professional, formal, and informal, you need. Below, we’ve included some tips in creating the perfect voicemail greeting. Go over them, then when you complete your final voicemail script, revisit these tips again to make certain you’ve covered all the bases.
While missed calls aren’t ideal, you can let your caller know you’re still there for them by having a great voicemail greeting. The best business voicemail greetings let your customers (and potential customers) know why you’re not available and how they can best get in contact with your business. They are also short and to the point. You usually want to keep your greeting between 6 and 24 seconds long so callers don’t hang up halfway through.
For more accessibility options, see Learn how to navigate Skype for Business using accessible features.
When deciding on the best personal voicemail greeting, think about your intended listener. If you are recording the message for a business phone, start with letting the callers know they have reached the correct number before asking them to leave their pertinent information, such as their name, phone number, and reason for calling. If you are recording the message for your personal phone number, it is okay to have a little fun and show off your distinctive style. Just remember that frequent callers will hear that message many times, and while it may be cute the first few times, after a while it can grow irritating, leading the caller to hang up without leaving a message. Is Amazon actually giving you the best price? This little known plugin reveals the answer.
-Hi, this is ______. I’m sorry I can’t answer the phone right now. Leave a message, and then wait by your phone until I call you back.
24. Hello, you’ve reached [business name]. Every call is important to us, so please leave a brief message that includes your name and phone number so a member of our customer success team can call you back as quickly as possible.
To allow callers to dial an extension without a menu prompt, check the Enable extension dialing without requiring a menu item check box. 7
Set up your voicemail boxChange or reset UB Voicemail PINChange your UB voicemail greetingAccess UB voicemail from any phoneManage voicemail from a browser (Web Inbox)Retrieve deleted UB voicemail messagesGet notified of new voicemail by emailForward voicemail to email (available by request)Message Distribution (available by request)Greeting Schedule (available by request)Caller Input (available by request)