One of the things that can irritate the customer or client is when they come to a meeting without knowing what to bring along. Your business voicemail greetings can be a way for them to know the documents they must come with so that they do not waste their time.
If you only check and return messages once a day or once a week, let your caller know. This will avoid multiple messages by the same caller.
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Note: a desk phones' voicemail greeting can only be recorded via phone, there is no way to upload or download a greeting through the online panel.
1.“Hi! Thanks for calling [company name/your name]. Please leave a brief message and we will get back to you as soon as possible. Have a great day!”
There’s nothing more crucial to your business than the image you create to your customers, community, and your prospects. With a lot of fly by night and home based businesses today, it is more crucial than ever to show your business company in right light and to tell those that make business with you that you’re a trustworthy and credible entity.
As a bonus, here is an example of our own holiday voicemail greeting here at OpenPhone:
Thank you for calling ______. We are currently closed. Our regular business hours are Monday through Friday from 9am – 5pm, Pacific Standard Time. Please leave a message, and we will return your call the next business day.
-Now I lay me down to sleep; Leave a message at the beep. If I should die before I wake, remember to erase the tape.
1. The Welcome Greeting. This is the first greeting callers hear when they call your company. Sample Scripts: “Thank you for calling [company name].” “Thank you for calling [company name].
1. State your business name and hours of operation upfront. The first thing your callers should hear is the name of your business or organization. If they are calling when you are closed you should also be sure to let them know your standard business hours.
A separate after-hours attendant menu can inform callers that your office is closed, state your business’ operating hours, and provide options that callers can immediately act upon. For example, you can direct them to your website for FAQs. If your business provides an account login page, remind your customers that they can login at any time to get general account information. In this situation, be proactive.
Sample Phone Scripts. After Hours Voicemail for a Small Business: Thanks for calling (our company). The office is currently closed. Office hours are 9am to 6pm, Eastern Time. Please leave a message at the tone and we'll call you back on the next business day. Thank you. Voicemail Script: You have reached (your business name).
Website: http://soundcommunication.holdcom.com/bid/85157/7-Must-Have-Elements-of-a-Real-Estate-Professional-s-Voicemail-Greeting
6. Access your greeting or recorded name settings. Next, press the key on the dial pad that corresponds to options for your greeting or recorded name. In this case, it's 3.
When your small business is closed, ensure that your callers know that! If appropriate, you might want to reiterate your business hours to manage callback expectations.
9. Queue Callback Message. What the caller hears when they request a callback from the queue. Sample Scripts: “You have requested to have the next available agent call you back from the queue.
These are just a few ideas to get the gears turning. These are simple examples, but don’t be afraid to show a little personality.