One of the rules you should remember is to speak a bit slowly and clearly so that your callers are able to understand more easily what is being said.
If the call is after hours, then it must REALLY be an emergency (C-level or high level manager) so one of us will answer. Anything else goes to the help desk. If you designate a phone number for anything other than an emergency, then 9 times out of 10 people will call you for piddly little stuff that they could just send to help desk.
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With the slider set to computer: Press the Record button to begin recording a greeting from your computer's microphoneWith the slider set to phone: Enter your UB phone number or other 7-digit local number. The voicemail system will call you back to record or play back a greeting
You can record a personal greeting, or you can use one of the pre-recorded CenturyLink greetings. Follow the system prompts to select your greeting:
4. Waiting Message. What callers hear when they enter the waiting queue. Sample Scripts: “All of our agents are currently busy. Please hold and we will answer your call as soon as possible.”
For information about how to update your outgoing message, forward your desk phone to a cell phone, and check voicemails remotely, reference this Knowledge Base article from the EOU IT Department: https://kb.eou.edu/topic/phone
7. "Hello, this is [your name] at [company]. Thanks for calling. Please leave your name, number, and the reason you'd like to chat, and I'll get back to you ASAP."
"Thank you for calling [your business name]. Due to concerns for public health related to the COVID-19 Coronavirus, we have staff members working remotely and on shortened hours. We appreciate your patience as we reply to callers as efficiently as we can. Please note that our temporary office hours are [opening time to closing time]. Appointments scheduled through [end date] have been disrupted.
Add Alternate Numbers using the search function. 6 Configure Call Forwarding for Auto Attendants
29. Howdy, right here’s [your name] at [X company]. I’m on vacation true now and won’t be aid to the situation of job till [X date]! Please toddle away me your title, phone quantity, and the explanation you’d also be calling, and I will receive aid to then you definately. Alternatively, you can be ready to phone [Name] at [phone contact information]. Thank you for calling!
8x8 & COVID-19: Protecting Our Business and YoursContact Center Inbound Calling Performance Issues
5. Voicemail Greetings For Vacation. As mentioned above, alerting callers that they won’t be getting an immediate call back is of upmost importance for an entity’s reputation and a caller’s satisfaction.
A special high five to Margot Howard for her outstanding research and contributions to this article. We love working with and supporting like-minded entrepreneurs who are passionate about business success strategies. Thank you Margot! ❤️
Your voicemail PIN can be any number 4 to 15 digits long. Be sure to make note of it because you'll need it to access your messages in the future.
8. The Professional Script. Some prospects need you to sound professional. All they want is a straightforward solution to their pain points.
A professional voicemail greeting can be the difference between a caller proceeding on to deliver their message or simply hanging up. Ensure you take the time to craft the right voicemail greeting for your business.
Change your voicemail password: Go to Settings > Phone > Change Voicemail Password, then enter the new password.