As mentioned above, alerting callers that they won’t be getting an immediate call back is of upmost importance for an entity’s reputation and a caller’s satisfaction.
If you have a main business phone number that’s shared with the customers or publicly listed, you’ll want to make sure it has a professional voicemail message to greet callers. Here are sample greetings you can use to help you craft your own.
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About Us Integrations Technology Partners Partner Programs Contact Us Products Business Phone System SIP Trunking Contact Center Monster SMS Video Meetings Professional Voice Recordings Phones Solutions Enterprise Small Business Residential Pricing Blog About Us Integrations Technology Partners Partner Programs Contact Us Products Business Phone System SIP Trunking Contact Center Monster SMS Video Meetings Professional Voice Recordings Phones Solutions Enterprise Small Business Residential Pricing Blog If you want your business’s first impression to be a positive one, do you do so with your voicemail greeting. You want your greeting to be such that it matches your business’s good image.
For those with voicemail greetings that get changed about as often as a new president is elected, know that this is doing a serious disservice to the caller-recipient relationship. It signals to callers that the business is anything but an authority, most likely not very detail oriented, and has questionable overall credibility and competency.
1. Select the fixed key with the envelope graphic, or dial the phone’s phone number.
Voicemail greetings can include any information you’d wish to convey, such as special sales, bargains, alternate phone numbers to use, or your company’s normal working hours.
Website: https://www.simplepractice.com/blog/write-voicemail-script-private-practice-office/
Assign different functions to each keypad number to direct your customers where they need to go when they enter a specific number on their phone. The menu that you set for after hours also applies to the holiday schedule.
Greetings can be recorded by dialing the Voice Portal (pressing the message button on your IP phone) and entering the Voice Portal password. 7
6. You have reached [your business]. All of our representatives are currently busy, but if you leave us a detailed message with your name and number we will return your call in the next two hours. Thank you for calling and have a great day.
Descriptions and sample scripts for each example are provided below. 1. GREETING AND CALL DISTRIBUTION 2. OFFICE ACCESS Generic Insurance Services Multilingual Greetings Specific Departments Locations, Directions and Service Hours Branch Addresses Switchboard Closed Closed or After Hours 3. INFORMATION/OUTBOUND
After hours menu is always enabled by default. It cannot be deleted or disabled. Any time period not covered by any other business hours menu will be set to after hours by default.
Thank you for calling ______. We are currently closed. Our regular business hours are Monday through Friday from 9am – 5pm Pacific Standard Time.
8. Advertise Holiday Sales. Thank you for calling [Company Name]. To celebrate the holiday season, we are offering limited-time discounts on all purchases.
-Hello? Oh hey wait a minute I can’t hear you… Sorry, hold on… Nope, still can’t hear you. You want to know why? Because I’m not here right now. So leave a message at the beep.
Make sure you keep your promises too. If you want to specify a time (which you should) ensure you get back to the customer within the timeframe.
The look of the schedule will differ depending on what menus are enabled and what is their priority. You can also switch in between 12 and 24 hours view.