Reassuring the caller that they contacted the correct number or reached the person they intended helps reduce the number of hang-ups and wasted messages you’ll receive. Here are a few notes on how to leave the best greeting possible, along with some voicemail message examples you can use in your own company!
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In the side panel, under Business Hours Auto Attendant click Schedule.
When your business is closed for vacation or holidays, it’s imperative that you set appropriate expectations for a callback and to provide an alternative coverage option, if available. The following greeting accomplishes this succinctly.
Thanks for calling [Company Name].For more information about our products, press 1. If you have troubleshooting questions, press 2. For billing questions, press 3. For a Dial by Name directory, press 4. For our regular business hours, press 5. If you know your party’s extension, please dial it now. For all other inquiries, please stay on the line, and a representative will be happy to assist you. 5. Offering the Operator First
Website: https://www.uhcprovider.com/content/dam/provider/docs/public/commplan/tx/references/TX-After-Hours-Member-Messaging-Script.pdf
7. The Friendly Script. If you want to get a callback that will make your day, you need to be enthusiastic and sound exciting. The prospect might be enchanted to listen to your voicemail till the end.
Standard greeting with phone number: "At the tone, please record your message to [phone number]."
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2. Personal Voicemail Greetings. Customer Support Representative Voicemail Greeting. Hello, you've reached [name] at [X company]. If you need help with [X reason] please contact [X person/X system] or [visit our website and send us an email].
1. Short Business Voicemail Greetings. Hi there, you’ve reached [your name] at [X company]. Thanks for calling. I'm unable to answer the phone but if you leave your name, phone number, and message.
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One of the rules you should remember is to speak a bit slowly and clearly so that your callers are able to understand more easily what is being said.
Mention the details up front to notify callers of the situation immediately. If possible, specify which dates your office will be closed or when you will be back in business.
Note: The primary phone number cannot be unassigned from the Auto Attendant. To release the main number, you need to swap it with another spare phone number on the account. Released numbers can be later assigned to a user, a Hunt Group, or any other object on the account. Toll-free numbers cannot be used as primary users' numbers.
If they are calling without an expectation that you always pick up (such as if you are a business coach or a one-man shop) then thanking them for calling might make the most sense.
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