Pro Tip: Smile while you’re recording your greeting and your voice will sound pleasant.
For button 3 in this example, where the option has a mobile overflow and after hours mobile routing, please skip to Queue Setup - with Mobile Divert overflow
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10Hello, this is [your name]. I’m probably at home just avoiding someone I dislike. A funny way of telling someone you’re avoiding them without sounding offensive or having to pick their calls. Please speak very slowly, make it short, make it sweet, and I’ll deliver the message to them. Using other household appliances as stand-ins for the message center is cute and funny. This voicemail will warn callers not to bring drama, so you can save yourself the trouble of having to hear a message that was about to spoil your day.
Expand your opening to with 'Thank you for calling [insert company/individual name]' or 'You've reached the voicemail of [insert company/individual name]'. This personal touch goes a long way towards building a rapport even when you're not available to answer the call directly.
Record a personalized greeting, up to 3 minutes long. A common template you can follow is: "You've reached [name]. We can't get to the phone right now, but if you leave a message, we'll call you back."
Example: we have a Business Hours menu that is active from 10 am to 5 pm, a Lunch menu that is active from 2 pm to 5 pm, and an Evening menu that should take calls from 4 pm to 5 pm.
You don’t have to spell out every single thing that you think they might want to know. Have some faith that your callers will be able to figure things out on their own. Be natural but informative.
Q & A Voicemail provides an easy way to automatically pre-screen applicants for job..
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14. Hi, you’ve reached [business name]. We can’t take your call at the moment, but if you leave your name and number, the next available team member will return your call as soon as possible.
Expanding on the simple approach above, let the caller know who they've reached. This will not only eliminate people leaving voicemails by mistake, but it will reassure the caller that they have called the number they intended.
With the slider set to computer: Press the Record button to begin recording a greeting from your computer's microphoneWith the slider set to phone: Enter your UB phone number or other 7-digit local number. The voicemail system will call you back to record or play back a greeting
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Even in today's fast-paced world, customers don't like being greeted with an automated message. According to the New York Times, callers of a certain age are put off entirely if they are answered by a voicemail instead of a real person.
“Hello, you’ve reached [X company]. We can’t take your call right now, but please leave your name, contact information, and reason for reaching out, and one of our team members will be in touch within 24 hours.” “Hi, you’ve reached [company]. Unfortunately, we’re currently unavailable. But we want to talk to you — so please leave your name and number, as well as your reason for calling, and someone will call back ASAP.” “Hi, you’ve reached [company]. We’re available by phone from [hour] to [hour] [time zone] Monday through Friday [optional: and from hour to hour on the weekends]. You can also contact us by going to our website, [URL], and live-chatting or emailing us. If you’d like us to call you back, please leave your name and number after the beep.” “Hello, you’ve reached [company]. If you’re looking for information on [X], please check out our [Facebook page, company website, etc.] If you want to know more about [Y], take a look at [Z page on our site, our YouTube channel, etc.] Still have more questions, or just want to hear our lovely voices? Leave your name and number, and we’ll return your call straight away.”
While the message on his personal line might not be ideal, he took the time to record a professional voicemail message for his business phone, which makes it stand out. Business Voicemail Greetings If you are recording a voicemail message for business , be sure you include your name and your company's name , so people know who they are calling
Businesses should have two main types of greetings to create an excellent call experience. The first one is what we call a “welcome greeting” – this greeting welcomes callers to your business. Typically, a welcome greeting will present a menu of call options like hours, location, or customer service. For more details on how to create a welcome greeting for your general business number, read this article.