Edit the Primary Phone Number and/or Extension. 5
Unexpected crises like COVID-19 can occur at any time. Here are a few example business voicemail scripts you can adapt for those unanticipated events. It’s important to incorporate key information that your clients need to know. You should also add a human touch by expressing your goodwill for them and their families.
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The phone you use to record your greeting – and your surrounding – can turn your carefully scripted greeting into an unprofessional mess. Background noise is terribly distracting, so choose a quiet room or parked car to make your call. Landlines, or a “wi-fi enabled” cellphone call, can provide much better connection quality than a standard cellphone. If you must use a cell phone, be sure to use a high-quality headset for the best clarity.
Hi there! You’ve reached [LinkedPhone – Where Freedom Rings!] We’re away at the moment but please leave your name, number, and let us know how we can help you. We’ll make sure the right team gets back to you within [the next 24 hours]. We appreciate your call. Thank you.
If you can't set up Visual Voicemail, contact your carrier to make sure that your plan supports the feature.
Option 5: Dial your desk phone number (ex: 240-567-9XXX) and press * key when you hear your greeting. You will then be prompted to enter your passcode followed by the # key Option 6: Dial Voice Mail Portal (240-567-9900) and enter your Mailbox ID (last 5 digits of your phone number) followed by # key (ex: 79XXX#). You
In a concise fashion, you should relate the hours your business functions, and note any potential conflicts such as holidays or business closures. Use an auto attendant if you have more than one menu option for the customer, such as a voicemail box and an emergency support line.
Due to the COVID-19 pandemic, [insert office name] continues to operate remotely during our regular business hours (8:30 a.m. to 4:30 p.m., Monday to Friday).
Keep your voicemail greeting short and simple. Your caller’s attention span is quite small and the timeframe he or she can dedicate to you very limited. Don’t waste their time, make sure you keep your message short and simple. 20 to 25 seconds are more than enough to say all you need to say in a voicemail greeting. Make sure your voicemail
1. Limit Background Noise. If you’re recording your greeting from the back of a New York City cab with the windows down, it’s gonna be pretty obvious to your callers.
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If you only check and return messages once a day or once a week, let your caller know. This will avoid multiple messages by the same caller.
Have you ever called a company’s support line just to be confronted with an unsympathetic and confusing attendant menu? Or tried to reach a representative, but pressing the “0” key does nothing?
Thank you for calling. You have reached (Your Name) at (Your Business). Please leave your name, number, and a brief message and I’ll return your call as soon as possible.
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