Don't lose customers after hours. Here are some best practices and sample scripts for professional auto attendant and voicemail phone greetings.
Set the days during which your holiday auto attendant operates. You can assign a holiday schedule created previously, or create your own holiday schedule for the auto attendant.
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Departments and teams are typically organized by function – customer service, tech support, sales, billing questions, etc. When a team is busy handling other calls, encourage your callers to leave a message and reassure them that you will get back to them within a reasonable time frame. It’s important that you actually follow through to avoid upsetting your callers.
Hi. This is [Name] from [Business Name]. We are currently involved in a relocation. Our new office will be open for business on March 21st, 8 am to 9 pm, Central Standard Time. You may contact us at that time at 555-555-2343. Thank you for your call.
Are you paying too much for a telephone service with another company that you rarely use? Have a landline or mobile number you want to keep? Then, why not save money and move…
Why not also direct the caller towards your website for the time being? This enables them to find out more about your business, products and services while they wait until they can call you back.
You can record a personal greeting, or you can use one of the pre-recorded CenturyLink greetings. Follow the system prompts to select your greeting:
Marketing Messages (617) 527-3023 [email protected] Page 6 The application then asks the patient if he/she has less than 20 days of supplies for medical items used by diabetics - such as masks, filters, tubing and test strips - and gives him/her the ability to re-order.
6. After-Hour Options. Thanks for calling [Company Name]. Our offices are currently closed. Our business hours are from Monday to Friday 9 AM to 8 PM Eastern Time, and Saturday 9 AM to 12 PM Eastern.
An out-of-office message is an automatic email sent by an email account that is temporarily not being checked by its owner. Every new email to this account will trigger the out-of-office message, which is sent directly to the original email’s sender. Most email service providers allow you to activate this option and customize your message.
25. "Hello! Thanks for reaching out to [company]. We're closed today for the holiday, and will reopen tomorrow. If you leave your name, number, and a brief message, we'll give you a call when we're back in the office. Thanks again, and have a great day."
Many companies offer an escape option so that if a caller ends up in a staff member’s voice mailbox, he or she can “escape” out of the mailbox and go back to the attendant menu. Use a customized auto-attendant for this situation. If you would like to leave a voicemail, please press 1 and leave your name, number, and a brief message. If you would like to return to the main menu, please press the # key.
Different businesses may require different types of greetings. This is the ultimate list that can work for a wide array of company messages.
Good voicemail greeting examples. As much as we try to make ourselves as available as possible, not too many people are contactable 24 hours a day. But that's OK, we're human! With a good voicemail message that lets people know who you are and what they need to do to contact you, you can return the call as soon as you need to.
5. Emergency Situation Voicemail Greeting. In the case that your business is closed due to an emergency, it's only worth it to go into detail if the problem is affecting everyone in the area.
On the Phone tab, click the voicemail icon below the dial pad, and then click Change Greetings. Skype for Business calls your voicemail and guides you to record a personal greeting.
10.) Hello, and welcome to John Doe. For technical reasons we can not take your call personally. Thank you for your understanding. We are working very hard on a solution. If you want, you can leave a message on our homepage www.johndoe.de - Thank you and goodbye.