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We’ve all been there…You call a company’s customer support line, only to be met with a confusing and deadpan auto attendant message that doesn’t have the selection you’re looking for. What’s worse, you press 0 and it doesn’t take you to an operator, but repeats the main message again!

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But professionalism also means paying attention to detail. Imagine if you were to leave a voicemail without mentioning any of the following: • Your full name. • Name of the recipient, if important. • Your company name. • What it’s regarding. • Phone number for the call back. • Brief message.
The first step in creating a voicemail greeting is deciding what you want to say. Writing down your greeting is the easiest way to ensure that you do not forget anything vital or trip over your words when recording. If possible, ask someone else to listen to your greeting before recording it to make sure it is clear. You want to make sure your greeting gives clear instructions; otherwise, callers may be less likely to leave a message. .

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In the side panel, under Business Hours Auto Attendant, click Menu.
Log into the system:Using your UB phone:Press the line keyPress the Messages buttonEnter your UB phone PIN

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From the customer view in https://admin.webex.com, go to Services, and choose Calling > Features. 2 3
[If no input, proceed to greeting in English. If other option is selected, proceed to said language greeting]

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Here are some great examples of professional voicemail greetings that you can use in your business!

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Website: https://www.americanvoicemail.com/articles/10-must-haves-of-professional-voicemail-for-real-estate/

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    This is it. If you are not satisfied with the custom voicemail greeting, then follow the same steps and do it again.

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    Hi, this is [Name]. I’m not currently available at the moment, but I look forward to talking with you. Please leave your contact information, along with a short message, and I’ll make certain to return your call.

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    2. Basic Customer Inquiry. Thank you for calling [Company Name]. If you know your party’s extension, please dial it at any time. To reach our company directory, press 1.

    To set up your voicemail, press #55 or *68 from your home phone or call the retrieval number you received with your welcome letter. Voice prompts will guide you through the rest of the steps.
    A separate greeting can be created for after hours, and typically includes additional options for customers, or at minimum, informs them that your office is closed. In these greetings, it’s beneficial to inform your caller of your regular business hours, as well as provide them with a link for technical support, or additional contact method (if applicable).

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    The next key element is giving a short reason or apology for being unable to take the call. Make sure to say something quick and concise like: “We are sorry to miss your call, but we are assisting others or away from our desk.”

    When deciding on the best personal voicemail greeting, think about your intended listener. If you are recording the message for a business phone, start with letting the callers know they have reached the correct number before asking them to leave their pertinent information, such as their name, phone number, and reason for calling. If you are recording the message for your personal phone number, it is okay to have a little fun and show off your distinctive style. Just remember that frequent callers will hear that message many times, and while it may be cute the first few times, after a while it can grow irritating, leading the caller to hang up without leaving a message. Is Amazon actually giving you the best price? This little known plugin reveals the answer.
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As greeting messages should reflect your mood and your personality, they must be recorded with utmost care and with the right choice of words. Here are a few examples which you can make use of while recording your own greeting messages.

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Many busy businesses utilize auto attendant greetings to make a great first impression, however, if your business relies on the personal touch of a live receptionist, it is important to have a plan in place when that position is unstaffed. Make sure your voicemail greeting contains the useful information that your receptionist would normally provide. This could include: location & directions, office hours, website URL, or social media info, as well as any pertinent company information.

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It's easy to get carried away in a voicemail and include more detail than is necessary. We've all been in that situation where the automated or pre-recorded voice on the end of the line goes on and on with more information than you can take in.

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