Hello and thank you for calling, [Company Name], where [state your short company slogan]. If you know the extension of the party you are trying to reach, you may dial it at any time. To speak with a Sales representative, press 1. To reach a Customer Support agent, press 2. To reach our Billing department, press 3. If you would like to know our regular business hours and location, press 4. If you would like to speak with an Operator, press 0, or press 9 to repeat the available options. 2. Basic Customer Inquiry
Here are a few voicemail message examples you can record if you have the opportunity to leave a professional sounding message, while still having a bit of fun. Before choosing one of these options, be sure your company allows for a little creativity. If you work in a strict professional position, theses options might not be the best for you.
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4. Keep your after hours voicemail greetings current. If your business will be closed during its normal operating days for a holiday or is dealing with some type of emergency situation you will want to update your after-hours announcement.
7. "Hello, this is [your name] at [company]. Thanks for calling. Please leave your name, number, and the reason you'd like to chat, and I'll get back to you ASAP."
Invite the caller to leave a detailed message. If there is certain information you need, make sure to include that information here.
Assign different functions to each keypad number. These settings direct your customers where they need to go when they enter a specific number on their phone.
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You can set when you would like to send callers to your voicemail. For example, you may want to send all calls to voicemail when you know you’re going to be out of the office and not taking phone calls. 1
Default Greeting—Plays a default greeting for incoming calls.
Before the digital era, he says more than 80 percent of business lines had voice mail. Now, he estimates only a third of office phones have it.”For customers, even the most professional voicemail greeting is impersonal, and may even harm customer experience (millennials, in particular, avoid using voicemail altogether).
Remember, your message is a reflection of you. Keep it short, professional and ALWAYS return messages.
This is the access code a user dials to hear his or her messages. The default code is 123. The remote code is used internally to access a phone’s voice mailbox by pressing the center navigation key, dialing the three-digit code, and then pressing the center navigation key again. Externally, call into the system and let the auto attendant answer the call, and then dial the desired extension number. If the extension is forwarded to voice mail, and the mailbox answers, enter the remote code to access the mailbox.
I began my career with over 15 years in sales and sales training. Among other roles, I was a national sales trainer and a branch manager for Wells Fargo Home Mortgage.
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If your company is using a cloud-based VoIP service like Nextiva, Ring Central or 8x8, let me know when you send your script so I can create the correct audio file to use.
77% of people believe that a phone call is the most efficient way to get business done. But have you got the right call handling protocols in place?
For a downloadable Quick Reference Guide to the voicemail phone menu, click here.