Categories Content Marketing Digital Marketing Digital Trends Marketing Mobile Marketing Opportunities Podcast SEO Small Business Top Ads Videos These Cities Have the Youngest Entrepreneurs in America 06 Office Chair Have a Broken Wheel? Check Out These Replacement Casters 01 Shop 1-in-5 Relaunches Small Business Directory to Feature Values-Based Businesses 00 This Entrepreneur Wants to Make Sports Stadiums Greener. Here’s How. 04 Content Krush is a fast growing digital marketing blog with cult-like audiences who are small business owners and professionals across Marketing, Advertising, PR, Banking, Fintech from around the world. [Updated for 2021] 27-Point Checklist: How to Write for Google August 27, 2021 Mexican startup Valoreo raised $ 30 million to acquire more ecommerce brands and grow its team in Latin America July 23, 2021 ‘Light at the end of the tunnel’: Inside one digital agency’s attempt to keep company culture intact in the midst of a pandemic September 3, 2021 Netflix confirms its expansion into the video game market July 22, 2021 Mozilla tests Bing as the default search engine for 1% of users; Tuesday’s daily brief September 21, 2021 You Optimize Everything for Your Business, Why Not for Pet Care? July 20, 2021 6 Techniques to Supply protection to Your Designate as Your Firm Grows July 9, 2021 How the pandemic has been a real a buzz kill for office happy hour bonding, culture September 23, 2021 Have You Gotten Long-Term Care Insurance? You Could Shred Your Nest Egg if You Haven’t August 31, 2021 Looking for a Growth Stock? 3 Reasons Why Textron (TXT) is a Solid Choice September 24, 2021
In previous blogs, I’ve mentioned the importance of making a good first impression on a potential client. Most of the time, the first contact will be over the telephone. Since we are often in session, it is very likely that the first time a client hears our voice is on our voicemail greeting. This is why a professional greeting is so important. Identify yourself because you need to reassure the client that they have called the correct number. Clients will be a lot less likely to leave a message if they wonder who will get it. Use a warm friendly voice to say something like, “You have reached xxxx, licensed mental health counselor.” Tell clients what to do if they are in crisis. Although it seems obvious to us, clients may not realize that it could be several hours until we can return their call. I suggest something like, “If you require immediate assistance, please dial 911 or go to your nearest emergency room.” Ask for what information you need. Yes, the obvious name and number, but if it would be helpful to get their insurance information, ask for that, too. Give clients an idea about when you’ll return their call. Common business practice is within 24 business hours. Any extra messages or information you’d like clients to know. For example, if you are no longer accepting a particular insurance plan, the end of your voicemail greeting is a great place to convey that information.
