2. “Hi! We’re glad you called [company name]. We’re happy to help but we are either on the line with another client or on the go! Please let us know your name, number, and reason for your call today. As soon as we become available, we will call you right back. Thanks!” Ask your callers to leave a short message so you can determine when to return their call.
We don't have a Help Desk voicemail. Our rationale is that if there's a call during work hours someone will pick up. That's our guarantee as our number is only for emergencies. If the call is after hours, then it must REALLY be an emergency (C-level or high level manager) so one of us will answer. Anything else goes to the help desk.
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In the side panel, beside General Settings, click Manage.
When on vacation, provide your callers with a return date and a back-up contact person to accommodate emergencies. This prevents you from potentially damaging a valued relationship while you enjoy some time off.
What happens here is when you apologize and sound genuine in your tone, your prospects would understand and leave their contact details for you to follow with them.
In the side panel, under After Hours Auto Attendant, click Greeting. Edit Holiday Schedules for Auto Attendants
This is the first contact that your caller will have with your business. The Main Greeting will play automatically, usually after 1-2 rings. You want to make sure this is short and to the point. Customers do not want to hear a lengthy message here, they just want to get to the department or person they are trying to reach. Always include an option for an operator, in case your listed extensions don’t match their needs.
-This is you-know who. We are you-know-where. Leave your you-know-what you-know-when.
Editor’s Note: The article is part of the blog series Grow Your Business brought to you by the marketing team at UniTel Voice, the virtual phone system priced and designed for startups and small business owners.
While often taken for granted, an Auto Attendant is an important part of your business. Most times, it will be the first contact your customer will experience whether they are calling for sales or service. Regardless of the size of your business, a professional auto attendant will give your business a better overall image, while allowing your callers to get where they need to go!
When you frequently update your business greeting, there is a chance more people will listen to the message. You can update your voicemail with relevant information about your business as a way to keep your customers well informed.
A relatively unprofessional one — like mine, for instance — does the opposite: It encourages prospects, recruiters, and potential connections to run in the other direction.
1.) Bienvenue chez John Doe. Malheureusement, il n’y a personne au bureau actuellement ou vous appelez en dehors des heures de bureau. Laissez un message ou envoyez un email sur mailto:[email protected]. Merci beaucoup pour votre appel.
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9. “Hey, it’s [your name] at [your company] – thanks for giving me a call! I can’t wait to chat. Just leave your name, number and I’ll call you back as soon as I have the chance. Better yet, send me a text with the best time to reach you and the reason for your call. Looking forward to hearing from you.” Text communication is becoming much more relevant now. Direct your caller to text you in case they have a question you can answer easier via text. Who knows, they might prefer text messages to phone calls too.