Website: https://www.heymarket.com/blog/best-practices/12-examples-of-after-hours-business-text-messaging-auto-replies/
Descriptions and sample scripts for each example are provided below. 1. GREETING AND CALL DISTRIBUTION 2. OFFICE ACCESS Generic Insurance Services Multilingual Greetings Specific Departments Locations, Directions and Service Hours Branch Addresses Switchboard Closed Closed or After Hours 3. INFORMATION/OUTBOUND
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Hello, you have reached the dental office of Dr. X. We are busy assisting a patient now, but will call you back as soon as possible. Please leave your name, reason for calling, and your number. If this is an urgent enquiry, please call 911. In this case, the dentist is giving a reason for not being available and they’re providing a way to prioritize the patients who need the most help. They’re also leaving an emergency number for the most severe of situations.
1. The Lever. A lever is a bit of information that shows you know what you’re talking about and how to leave a message in a way that convinces them this isn’t a cold call.
We don't have a Help Desk voicemail. Our rationale is that if there's a call during work hours someone will pick up. That's our guarantee as our number is only for emergencies. If the call is after hours, then it must REALLY be an emergency (C-level or high level manager) so one of us will answer. Anything else goes to the help desk.
Assign different functions to each keypad number to direct your customers where they need to go when they enter a specific number on their phone. The menu that you set for after hours also applies to the holiday schedule.
We look forward to serving you so please leave your contact info, details and reason for calling after the beep. We will call you right back!
In the side panel, under Business Hours Auto Attendant click Schedule.
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3. Answering Services Script. Thank you for calling [Company Name]. If you hear this message, you are calling outside regular business hours, which are 8:00 a.m.
8. "Hi, you've reached [your name]. I'm unable to come to the phone right now. But if you leave your name, number, and a short message, I'll be sure to call back."
Departments and teams are typically organized by function – customer service, tech support, sales, billing questions, etc. When a team is busy handling other calls, encourage your callers to leave a message and reassure them that you will get back to them within a reasonable time frame. It’s important that you actually follow through to avoid upsetting your callers.
Remember, your message is a reflection of you. Keep it short, professional and ALWAYS return messages.
What is the first thing you notice? The greeting starts with “Out of the office”. Many people will by-pass a greeting. It is imperative that you alter the introduction immediately to alert your caller that something is different. They will not be tempted to press # to skip.
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Thank you for calling [LinkedPhone]. Due to the current pandemic, our team members are working remotely and are available [Monday through Friday from 9am to 7pm Eastern Standard Time]. Please leave a message with your name, number, and how we can serve you. We will respond as promptly as possible. Thank you for your patience during this unprecedented time. Let’s get through this together. Stay safe and well.