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To ensure that you keep customers happy and present a professional image, make your auto-attendant easy to navigate. We’ve compiled some sample call center greeting scripts that can be used in different situations, whether your company has a small customer support team or a massive call center with hundreds of people.

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To use a different greeting you already recorded or switch back to the default greeting: On your Android device, open the Voice app . At the top left, tap Menu Settings. In the Voicemail section, tap Voicemail greeting. Next to the greeting you want to use, tap More Set as active.
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The first thing your callers should hear is the name of your business or organization. This assures them that they have dialed the right phone number and keeps them on the line. You may also want to include your address if there are multiple companies with the same name.
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While you could leave the above message on your voicemail system, we highly recommend adding a bit more. If you keep regular office hours, let’s say 10 a.m. to 6 p.m., mention it on your voicemail. Also, and most importantly, since current or potential clients may be in crisis, include instructions on what the caller should do in case of an
Thanks for calling [Company Name]. Our offices are currently closed. Our business hours are from Monday to Friday 9 AM to 8 PM Eastern Time, and Saturday 9 AM to 12 PM Eastern. If you would like to leave a message in our general voice mailbox, press 1. A representative will contact you the following business day. To reach our company directory, press 2. For business hours and directions to our office, press 3. You may also email us at [company email]. For more information about our products and services, please visit us at [website]. To repeat this message, press the * key. 7. Direct Customers to Your Account Login Page

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You’ve reached the voicemail box for our customer support team. If you’d like to return to the main menu, press 9. Otherwise, please leave your name, account number, and brief description of your problem, and a customer service agent will return your call within one business day.

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    Learn about a little known plugin that tells you if you're getting the best price on Amazon. Personal voicemail greetings should be short and to the point. A private voicemail box enables a person to receive telephone messages when the phone cannot be answered. About Us Contact Us Privacy Policy Terms and Conditions Copyright 2003 - 2021 Set up Visual Voicemail on your iPhone

    Welcome to (company name), (short brand wording). If you know your party's extension, you may dial it now. Please listen carefully as our menu options have recently changed.
    Choose your no-answer greeting from the drop-down menu next to If unanswered use greeting from: 8

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    40. Howdy, I’m no longer in true now, but within the event you allow a detailed message I’ll name you aid promptly.

    More than 100 professional voice actors are available to record your phone greetings, including bilingual options.
    15. “Hello, you’ve reached the Sales Department at [Company name]. All of our representatives are currently helping clients [insert goal such as, ‘achieve 40% growth through streamlining HR’] and are unable to take your call. Instead of putting you on hold and taking up your valuable time, please leave your name, company, and phone number and we’ll give you a call back ASAP. Thank you!”

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    You can use an existing business hours and holiday schedule to configure the time/days your auto attendant is operational and non-operational, or create a new schedule when you create an auto attendant. To configure your business hours and holiday schedules in advance of creating an auto attendant, see Create and Configure a Schedule in Cisco Webex Control Hub for more information.
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    4. Keep your after hours voicemail greetings current. If your business will be closed during its normal operating days for a holiday or is dealing with some type of emergency situation you will want to update your after-hours announcement.

    For each added agent, click the dropdown box, then select PBX Extensions and select the extension to add.
    In the side panel, under Holiday Auto Attendant click Schedule.

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Website: https://www.indeed.com/career-advice/career-development/professional-voicemail-greeting

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If you have an assistant, include their name and contact information in your greeting. If you have a hard time delegating tasks, this is an excellent way to start building it into your processes.

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Keep in mind that to enjoy the full benefits of your professional greeting system, you must routinely check and delete messages. If your voicemail fills up, you won’t be able to receive new messages, meaning your customers will become frustrated.

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1. Call Center Departments. Hello and thank you for calling, [Company Name], where [state your short company slogan]. If you know the extension of the party you are trying to reach, you may dial it at any time.

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