Assign the number you want to forward calls to. If you have chosen Always Forward Calls, click Save.
Your customers might need you on the holidays. If you’re a business owner, you know this already. 🙂 Manage customer expectations and let them know how to get assistance.
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22. Hello, this is [your name]. I’m currently away from my phone. I return calls on Tuesday and Friday at 10 a.m. Please leave a detailed message including your name and a callback number and I’ll get back to you as soon as I can.
21. Hello, you’ve reached the Sales Department at [X company]. We can’t take your call right now, but please leave your name, contact information, and the reason for reaching out, and one of our team members will be in touch within 24 hours.
Each menu has a list of customizable options that can transfer callers further either to another account object (e.g. user's voicemail, hunt group, dial by name directory, etc.) or to a sub-menu. To configure it navigate to HostPilot > Services > Unite > Auto Attendant > Auto Attendant Name > Business Hours > Business hours Menu in question > Not set up button next to the option you wish to manage. Click on a number key and choose an option for it. Repeat this for each key you want to use as an option in the Business hours. There are several actions that can be set up for a button: Make sure you are on the Business Hours tab and navigate to the menu tree number to enable/disable the Dial By Extension. Choose the routing: Route to User: when selected, a drop-down is displayed to the right that lists all users who have an extension/phone number assigned. Select user to redirect the call to when a caller presses the corresponding key. Note: this option is not available if you do not have any users with extensions. Dial By Name Directory: enables the options of Dial by name. After the Dial By Name Directory is enabled, make sure your greeting gives the caller instructions for which number to press to get to the Dial By Name option. When the callers press the assigned Dial by Name option, they will hear the following recording:
If you choose Selectively Forward Calls, you'll need to have at least one rule for forwarding applied for call forwarding to be active.
One of the things to remember before recording your business voicemail greetings is to identify your pain points. This will help you to state more clearly for your clients in leaving enough context when leaving a voicemail.
I am currently away from the office and will return on
Website: https://www.macrynvoicegreetings.com/macryn-voicemail-greetings-sample-scripts/
Having a dedicated emergency contact will help make sure anything important that comes up is taken care of. Another option is directing callers to a separate answering service.
What happens here is when you apologize and sound genuine in your tone, your prospects would understand and leave their contact details for you to follow with them.
Website: https://smith.ai/blog/28-business-voicemail-greetings-for-main-office-and-personal-numbers-formal-informal-modern-and-just-hilarious
8. “Thanks for calling [your name] at [your company]. I didn’t mean to send you to voicemail but I am either on the line with another client or on the go. Leave your name, number, the reason for your call today and the best time to call you back. I’ll speak with you shortly! ” Your caller probably wanted to reach you, not your voicemail. Advise your caller that you’re simply on the line with another caller and you’ll be right with them.
Your voicemail doesn’t have to be monotonous or impersonal. What you need is something that is unique to you but works in a professional manner.
Website: https://www.macrynvoicegreetings.com/macryn-voicemail-greetings-sample-scripts/
I will be checking my voicemail messages periodically, so please leave me a message and I will return your call as soon as possible. If you need immediate assistance, please contact my assistant, Suzy Jones at 1-800-555-1212 extension 6336.
Website: https://www.heymarket.com/blog/best-practices/12-examples-of-after-hours-business-text-messaging-auto-replies/