Support Centre My Account Portal How To Complex PBX Setup Example, IVR with After Hours
“Hey! You’ve reached us here at [XYZ company]. All our team is currently out of the office for the holidays. We’ll be back to work on [date] well-fed and therefore eager to speak with you!
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1. Tap the fixed key with the envelope graphic, or dial the phone’s phone number.
04You have reached the offices of [your company/business]. Our representatives are all currently engaged. If you leave us a message with your name and number, we will get back to you in the earliest possible time. Thank you for calling and have a good day. Lines can often get busy for companies that have several representatives. This reassures clients that someone will get back to them once they are free.
When on vacation, provide your callers with a return date and a back-up contact person to accommodate emergencies. This prevents you from potentially damaging a valued relationship while you enjoy some time off.
After Hours Greeting – Voicemail Only. Thank you for calling _____. We are currently closed. Our regular business hours are Monday through Friday from 9am – 5pm, Pacific Standard Time. Please leave a message, and we will return your call the next business day.
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If you have an assistant, include their name and contact information in your greeting. If you have a hard time delegating tasks, this is an excellent way to start building it into your processes.
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Always keep in mind the people who will be listening to your professional voicemail greetings. What type of tone and information resonates with them?
19. Hi, you’ve reached [employee name]’s voicemail box. [Employee first name] no longer works for [company name]. Please call our main line at [phone number] and we’ll be happy to connect you with a current team member who can help.
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Hi! I’m not here right now, I seem to have broken my tomatoes…You wouldn’t happen to have any tomato paste on you, would ya?
Calling your retrieval number — instead of your home phone number — is a faster way to listen to your messages remotely. You will be prompted immediately to enter your PIN and don't have to wait for your greeting to start.
44. Hello, you’ve reached [X department] at [X company]. Our team is currently out of the office, but we’ll be happy to assist you when we return. Leave a quick message that includes a callback number and a team member will reach out within one business day.
1. Press the fixed key with the envelope graphic, or dial the phone’s phone number.
12. “Hello, you’ve reached the Customer Support department at [company name]. We are unable to take your call at the moment. We know your time is valuable so instead of placing you on hold, let us call you back! Please leave your name, phone number, the reason for your call, and two different times that are convenient for you to receive a call back from us. Thank you!” Get a better idea of your caller’s schedule by asking them for a few different times you can call back. Their time is important, too!