Once you thank your customers for calling, state your name and the department. Make sure to speak clearly so the caller knows they called the right place and can understand what is being said. Don’t rush through in case the caller wants to write the information down.
To allow callers to dial an extension without a menu prompt, check the Enable extension dialing without requiring a menu item check box. 7
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Expand your opening to with 'Thank you for calling [insert company/individual name]' or 'You've reached the voicemail of [insert company/individual name]'. This personal touch goes a long way towards building a rapport even when you're not available to answer the call directly.
In the side panel, under After Hours Auto Attendant click Menu. Edit a Greeting for After Hours Auto Attendant
You've reached New Age Construction. We are currently closed from December 25th to January 2nd for the holiday season. To speak to an on-call construction worker, press 1...
“Hey there! This is [name] at [XYZ company]. Thank you for calling. I can’t take your call right now but if you leave your name, contact info and reason for calling, I’ll call you back right away. Take care and speak with you soon!”
Consider adding 'You can also email your query to us at [insert email address here]. These queries will be answered within [insert time frame].' Again, if you intend to make a promise to your customer in a voicemail, ensure you keep it.
Example: we have a Business Hours menu that is active from 10 am to 5 pm, a Lunch menu that is active from 2 pm to 5 pm, and an Evening menu that should take calls from 4 pm to 5 pm.
1. Tap the fixed key with the envelope graphic, or dial the phone’s phone number.
Whether it’s an out-of-stock product, a canceled event, or social media snafu, there are times when your business may see an influx of frustrated callers. While it is important to address their concerns head-on, you may not be able to answer each call as it’s received. Make sure you use best practices for dealing with angry customers, and that your voicemail greeting sets the appropriate tone. Avoid defensive language, validate their concerns, and keep them informed as to how you are handling the situation.
12.) Herzliche Willkommen bei der Mustermann GmbH. Wir sind Montag bis Freitag von 8 Uhr bis 12.30 Uhr und 13 Uhr bis 16.30 Uhr zu erreichen. Wir können Ihren Anruf derzeit leider nicht persönlich entgegen nehmen. Sie können uns jedoch gerne eine Nachricht hinterlassen. Bitte teilen Sie uns Ihren Namen und Ihre Rufnummer mit.Wir rufen Sie dann zurück.In dringenden Fällen erreichen Sie uns unter folgender Rufnummer 0821 91039- 1211. Vielen Dank.
Your clients don’t have a lot of time, and neither do you. Use the following short voicemail greetings to get to the point quickly and invite them to leave a message.
13. “Hello, you’ve reached the [Department name] at [your company]. We can’t take your call right now, but please leave your name, contact information, and the reason for reaching out. One of our team members will be in touch within the day. To ensure we don’t miss you again, you can also let us know the best time to call you back. Thanks and have a great day.” This greeting lets your caller know your Customer Service team is just as efficient as you are.Voicemail greetings for calls received after business hours
You can use any of the ideas for voicemail messages given in this article. Proper voicemail etiquette is extremely important while drafting a message for your phone. Voicemail messages should always be concise and to-the-point so that the caller is not confused by excess information. In the holiday season try to add holiday greetings to your voicemail. Drafting a voice mail message is very simple as long as you know exactly what you want to say and how to say it. Home About Solutions Support Contact Careers Support Phone Systems Time Change Miscellaneous Downloads How to have multiple greeting in Active Voice voicemail How to setup multiple opening greetings on a DOS/OS2/Linux NEC Voicemail
29. Hi, you’ve reached [your name] at [your company]. Please send me an email at [email address] if this is urgent, and I’ll get in contact with you as soon as possible. If this is not urgent, please leave me a brief message about the reason you are calling with your contact information and I’ll get back to you in the next 24 hours. Have a great day.
*Note: Some of your users don’t celebrate all the same holidays you do. Remember to keep these voicemail greetings neutral 🌟
Your message is a period of time that they are forced to wait through in order to do what they called to do in the first place — relay information to you.