Custom Greeting—Upload an audio file, or record a greeting using the recording function.
Offer other contact information such as a cell phone or email address if you will check it (i.e. on vacation). DON’T: Be too informal, even if you are creating a humorous message. Give a prolonged sales pitch in your voicemail greeting message. Waste a caller’s time with an excessively long greeting before they can leave their message.
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Whether it’s an out-of-stock product, a canceled event, or social media snafu, there are times when your business may see an influx of frustrated callers. While it is important to address their concerns head-on, you may not be able to answer each call as it’s received. Make sure you use best practices for dealing with angry customers, and that your voicemail greeting sets the appropriate tone. Avoid defensive language, validate their concerns, and keep them informed as to how you are handling the situation.
We’ve all been there…You call a company’s customer support line, only to be met with a confusing and deadpan auto attendant message that doesn’t have the selection you’re looking for. What’s worse, you press 0 and it doesn’t take you to an operator, but repeats the main message again!
Thank you for calling (Your Name) at (Your Business), where (What You Do). I’m sorry that I was unable to take your call. Please leave me your name, number, and a quick message and I’ll call you back shortly.
Before we head towards the tips for you to get started on creating efficient voicemail messages, there is one thing you need to realize.
In many offices, senior officers have their personal extensions. In such a scenario, or if you work from home, it becomes important for the greeting to your voicemail to be drafted in a formal manner. Given below are some examples that you can use for your personal answering machine at work.
7.) Добро пожаловать в экспертный отдел «Вася Пупкин и Ко», вас приветствуют специалисты по образцам продукции. Если вы хотите разместить заказ, то, пожалуйста, используйте процесс оформления заказа в нашем интернет-магазине www.johndoe.de – мы с нетерпением ждем вашего заказа. По всем другим вопросам, пожалуйста, свяжитесь с нашим отделом обслуживания по электронной почте [email protected] – мы свяжемся с вами как можно скорее. Спасибо за ваш звонок.
After-hours Example Script. Hi, this is [YOUR NAME] from [COMPANY NAME]. It looks like you’ve made a call after our business hours, which are 8:00 a.m. to 5:00 p.m., Monday through Friday. If you need immediate assistance, please dial our customer support center at [PHONE NUMBER and EXTENSION].
We are actively reaching out to all patients who were affected by cancellations or changes by phone and email.If this is an administrative matter related to billing or appointments, we ask that you call us during our normal business hours. If this is an urgent matter concerning patient health needs and you need to speak to a provider on call, please press 1 and our answering service can help you."
5. A professional after-hours voicemail script example: “Hello. You have reached ABC Company. We can’t answer the phone right now, but if you leave us a message with your name and phone number, a member of our team will return your call as soon as possible. Thank you.”
38. Thanks for calling [company name]. We’re unable to expend your name true now, but toddle away your details and we’ll name you true aid.
21. “Happy holidays. Thanks for calling OpenPhone. Our hours are a little different during the holiday season. Please listen carefully to the following changes. Customer Support is available December 23, 27, and 30th as well as January 2nd, 3rd from 11 AM – 5 PM EST. On December 24th, 31st, and the holiday weekends from the 21st to the 5th we are open from 12 PM – 3 PM EST. We are closed on December 25th, 26th as well as January 1st. In the case of an emergency, please leave a message and we’ll get back to you as soon as possible. You can also reach out via email to [email protected]. Thanks for using OpenPhone and enjoy your holiday season!” Since our holiday hours are shorter, it’s a little harder to get in contact with us immediately. That means we need to be as detailed as possible for our callers’ convenience. Yet, we still kept it brief and friendly.
For a downloadable Quick Reference Guide to the voicemail phone menu, click here.
Vacation Business Voicemail Example Templates. As a small business, it’s not uncommon for the whole business to go on vacation, especially if you are the sole service provider. If this is the case for your company, or if you get a lot of business calls on your personal phone, it is wise to let potential customers know.
19. Hi, you’ve reached [employee name]’s voicemail box. [Employee first name] no longer works for [company name]. Please call our main line at [phone number] and we’ll be happy to connect you with a current team member who can help.
Using a second phone, dial the Voicemails Forever Access number closest to you (USA: 201-285-5965) and when prompted enter your 8 digit Voicemails Forever PIN number.