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A separate greeting can be created for after hours, and typically includes additional options for customers, or at minimum, informs them that your office is closed. In these greetings, it’s beneficial to inform your caller of your regular business hours, as well as provide them with a link for technical support, or additional contact method (if applicable).
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“Congratulations! You’ve reached the right person! It’s [your name]. Unfortunately, you’ve called at the wrong time. Please leave a message with all your contact information, and I’ll call you back within 24 hours.”
Assign an existing schedule—Select a previously created schedule from the drop-down.
2.( مرحبا بكم في .JohnDoe للأسف أنتم تتصلون بنا في وقت خارج ساعات العمل الاعتيادية. يمكنكم الاتصال بنا من الاثنين إلى الجمعة من الساعة 08:00 صباحا إلى6:00 مساءا، ويوم السبت من 09:00 صباحا إلى 4:00 مساءا. يرجى ترك رسالة أو إرسال بريد
Your greeting is very important as it can be the first contact people have with you or your company. Voice mail is only impersonal if you make it that way. One way to help increase the effectiveness of voice mail is to change your greeting at least weekly if not daily.
This greeting is heard by a caller once they are forwarded to a voice mailbox. Press the up or down navigation buttons to select Play or Re-Record and then press Enter. Press Enter to stop playback or recording.
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21. "Hello, you've reached [your name, the office of X company]. The team is currently out of the office, but we'll be back on [date] stuffed with good food and eager to speak with you. Leave your name, number, and — if you're so inclined — your favorite [holiday dish, Thanksgiving tradition, etc.]"
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On the Greeting page, under both the Business Hours and After Hours tabs, choose whether you want to use the default greeting, upload an audio recording, or record your own greeting. Click Next. 8
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21. “Happy holidays. Thanks for calling OpenPhone. Our hours are a little different during the holiday season. Please listen carefully to the following changes. Customer Support is available December 23, 27, and 30th as well as January 2nd, 3rd from 11 AM – 5 PM EST. On December 24th, 31st, and the holiday weekends from the 21st to the 5th we are open from 12 PM – 3 PM EST. We are closed on December 25th, 26th as well as January 1st. In the case of an emergency, please leave a message and we’ll get back to you as soon as possible. You can also reach out via email to [email protected]. Thanks for using OpenPhone and enjoy your holiday season!” Since our holiday hours are shorter, it’s a little harder to get in contact with us immediately. That means we need to be as detailed as possible for our callers’ convenience. Yet, we still kept it brief and friendly.
It’s a good practice for each of your team members to have their own personal business phone numbers. There are many reasons why they shouldn’t use their personal cell phone number for business, so you’ll want to give them their own phone number through your VoIP provider or phone system.
Don’t leave customers and colleagues on edge. If you say you’re going to call them back, follow up. If you tend to fall behind in this area, encourage them to email you or reach out in another way. Better yet, learn how to forward voicemail to email so you can access the message anywhere.