Print & CopyIcon/Action/Chevron-RightTech ServicesIcon/Action/Chevron-RightCoworking SpacesIcon/Action/Chevron-Right
Note: if your Auto Attendant menu has options to redirect callers to a particular user or Hunt Group, you need to assign phone number and extension to the user or create the Hunt Group before setting the Auto Attendant option. Read the Knowledge Base articles on How Do I Create And Manage Intermedia Unite Users? and Managing Hunt Groups on Intermedia Unite
.
Whether it’s an out-of-stock product, a canceled event, or social media snafu, there are times when your business may see an influx of frustrated callers. While it is important to address their concerns head-on, you may not be able to answer each call as it’s received. Make sure you use best practices for dealing with angry customers, and that your voicemail greeting sets the appropriate tone. Avoid defensive language, validate their concerns, and keep them informed as to how you are handling the situation.
Assign an existing schedule—Select a previously created schedule from the drop-down menu.
When recording your business voicemail greetings on your VoIP phone system, make sure to state the correct time when your callers can expect you to call back. If your call-back policy is within two hours or 24 hours, make sure to say the correct expected time so …
Unexpected crises like COVID-19 can occur at any time. Here are a few example business voicemail scripts you can adapt for those unanticipated events. It’s important to incorporate key information that your clients need to know. You should also add a human touch by expressing your goodwill for them and their families.
Off Hours Voicemail Greeting Examples. This voicemail greeting will be played when customers call you after business hours or during weekends. Make sure that this voicemail greeting informs users about office hours, alternative ways to reach customer service, or store location. “Hi, you’ve reached [business name]. We are available by phone
Mention the details up front to notify callers of the situation immediately. If possible, specify which dates your office will be closed or when you will be back in business.
Make sure you keep your promises too. If you want to specify a time (which you should) ensure you get back to the customer within the timeframe.
Have you ever stopped to hear the following, ‘’Hi, this is [your name] of [your business]. I’m currently unable to take your call. Please leave your name, phone number, and a brief message, and I will contact you as soon as possible. Thanks.
Detailed instructions about this feature can be found in the article Receptionist Groups In Intermedia Unite.
The message. Usually, the business voicemail greeting acts as the first direct communication message, delivered to clients or prospects if no one can answer their incoming call. That’s why it is important to sound solid, professional, and trustworthy. The holiday voicemail greeting should meet these requirements as well but it can have a
You can find more information for recording from your phone and sample greeting scripts by clicking Instructions for recording on a phone and Show me a sample script. Edit After Hours Menu Options for Auto Attendants
You've reached Wainwright Packaging. We are currently closed and will re-open at 8 am tomorrow. For our office locations, press 1. To track a package via Fed EX, press 2. To track a package via UPS, press 3. To track a package via USPS, press 4. For after hours support, press 5. To leave a voicemail, press 6.
Our final sample voicemail greeting for business is the one to use when you want to discourage someone from leaving a message, for example, when you are fielding inquiries from job applicants. We hope that you have found these voicemail greetings for business informative, if not outright usable for your purposes!
I've helped thousands of professionals in dozens of industries. If you know you or your team is capable of more, then you’ve come to the right place.
This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Cookie settingsAccept