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Support Centre My Account Portal How To Complex PBX Setup Example, IVR with After Hours

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Still within Queue Settings, click Timeout Destination, then select Ring Groups and New Ring Group. If you have an existing ring group of mobile numbers, you may instead select that here.
You can allow callers to press 0 and be transferred to another phone number, of your choosing, when they reach your voicemail greeting. .

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In the side panel, under Business Hours Auto Attendant, click Greeting.

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For button 3 in this example, where the option has a mobile overflow and after hours mobile routing, please skip to Queue Setup - with Mobile Divert overflow
You will be returned to the Time Switch configuration. For your closed event, click Select Destination, then Sound Events. If you wish, you can re-use one previously created, or alternatively you can create a new sound event for after hours calls.

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-(Very long pause) Wait! Please don’t hang up! I want to hear what you have to say.

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17. “Hi, you’ve reached [your name, the office of X company]. We’re closed until [date]. Please leave your name and phone number and someone will return your call ASAP. Have a great [New Year’s, Fourth of July, day].”

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    Website: https://www.marketingmessages.com/media/Sample-Voice-Prompt-Scripts-for-Insurance-Companies.pdf

    For Calls To, select a number or alternative number from the drop-down so that calls are forwarded when a call is received to this number in your organization that you define. 13
    1. Howdy, you’ve reached [your name]. I’m at this time unavailable, but toddle away your title and quantity and I’ll return your name as rapidly as I will.

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    Professional Voicemail Greetings. A Professional After Hours Voicemail Greeting for your phone system is a necessity. When someone calls after hours, they need to know they’ve called the right place… but at the wrong time. When that happens, you can tell them the best time to …

    If you would like to leave a message in our general mailbox, press 1. A representative will return your call the next business day.
    A voicemail greeting is a easy message that performs sooner than callers toddle away a message. It might in point of fact maybe maybe well also play either if you don’t answer or in case your phone is off. A skilled greeting could well maybe well also advantage folks to head away messages, which in turn makes it more straightforward so that you just can receive aid in contact. Keeping that conversation inaugurate and ambiance pleasurable could well maybe well also outcome in better trade relationships. It additionally helps you place forth a talented image to your trade.

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    * If you forget your voicemail password, there's no way to reset it from your iPhone. You need to contact your carrier to reset your password. If you insert a new SIM card, you might lose the voicemails that you saved on your iPhone.

    Note: Voicemail, Visual Voicemail, and Voicemail transcription are available from select carriers in select countries or regions.
    14. “Thanks for giving us a call! We promise it’s never a bad time for [company name], but you’ve reached us after-hours. Please leave us your name, number and the best time to reach you and we’ll give you a call when we are open.” Let’s face it, you’re not always open. Yet that doesn’t mean you don’t want to help your caller. Let them know you’ll call them right back when you’re open again.

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    3. Provide other ways to contact you or get information. Are there other ways your caller can get information about your business or contact you? Consider including your website or an email in your after-hours greeting.

    “Hey, there! This is [your name]. Please leave me a message with your name, number, and the reason you’re calling. If you also tell me [insert random fact] I’ll be sure to move you to the top of my call list. Have a great day!”
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Log into the system:Using your UB phone:Press the line keyPress the Messages buttonEnter your UB phone PIN

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The easiest way to record and program professional voicemail greetings for your phone system is to write down a script. Choose someone to record your script - the one who can speak without hesitating or stuttering, has a friendly voice and can annunciate and pronounce each name and word clearly.

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