Businesses should have two main types of greetings to create an excellent call experience. The first one is what we call a “welcome greeting” – this greeting welcomes callers to your business. Typically, a welcome greeting will present a menu of call options like hours, location, or customer service. For more details on how to create a welcome greeting for your general business number, read this article.
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1. Tap the fixed key with the envelope graphic, or dial the phone’s phone number.
11. “Hello! You’ve reached [company name] support line. We’ll be happy to help with your inquiry. In the meantime, have you checked out our [website, help forum, etc.]? It may have the answer you’re looking for. If not, leave your name, number and reason for your call. We’ll reach out to you within the day. Thanks for calling [company name].” Sometimes, a caller likes to find the answer to their own questions. Let them discover by directing them to your website or help forum if you have one.
6. Vacation Voicemail Greetings. Hey, this is [your name] at [X company]. I am actually on a break at the moment, on the other side of the world! Please direct all phone calls to [alternate contact name] at [phone number] and emails to [X email address].
This greeting is heard by a caller once they are forwarded to a voice mailbox. Press the up or down navigation buttons to select Play or Re-Record and then press Enter. Press Enter to stop playback or recording.
When recording your business voicemail greeting, be sure to identify and introduce yourself and your business. This helps to confirm your caller that they have reached whom they intended.
28. Howdy, you’ve reached [your name]. I will’t technique to the phone true now, potentially because I’ve correct stepped away from my desk, but presumably because I’m trapped below one thing heavy. Flow away a message and I’ll name you aid within one trade day — and if I don’t, please ship aid.
Customers do not possess the expertise and knowledge you do. When creating your business voicemail greetings, make sure you don’t use such technical terms that the customer may not be able to understand.
1. Hello, you’ve reached [your name]. I’m currently unavailable, but leave your name and number and I’ll return your call as soon as I can.
Once a rule is created, you can enable or disable a rule using the toggle beside the rule in the table. You can also change or delete a rule at any time by clicking Edit or . Edit Dialing Options for Auto Attendants
5. Emergency Situation Voicemail Greeting. In the case that your business is closed due to an emergency, it's only worth it to go into detail if the problem is affecting everyone in the area.
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To set up your Voicemail From the Home screen, tap the Phone Key in the Quick Keys bar. (The Phone application can also be accessed from the Applications screen.) Dial *86 or press and hold to dial your voice mailbox. Follow the setup tutorial. Enter a password. Record a voice signature and greetings for your voice mailbox.
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Professional voicemail greetings for individual departments can be used to create a consistent tone and voice for the business across all departments. Prevent caller hang-up by providing them with the assistance or call back they need.
“Hello, you’ve reached the Marketing Department at [XYZ Company]. All of our team members are currently working with other clients to [insert goal] and are unable to take your call.