Even in today's fast-paced world, customers don't like being greeted with an automated message. According to the New York Times, callers of a certain age are put off entirely if they are answered by a voicemail instead of a real person.
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Before you read this, stop and listen to the voicemail greetings for your cellphone and business line. Seriously, I’ll wait.
Check the Enable extension dialing without requiring a menu item check box to allow callers to directly dial an extension at any time.
You will now be returned to the Queue settings, and will see the new ring group reflected in Timeout Destination. To finish configuring the queue, click the + button for Queue Agents, once for each extension you wish to have in the queue. For example, if you have 3 helpdesk extensions, click this 3 times.
37. Howdy, right here’s [company name]. Sorry we omitted your name. Flow away a message and we’ll receive aid to you rapidly.
“Hey there! This is [name] at [XYZ company]. Thank you for calling. I can’t take your call right now but if you leave your name, contact info and reason for calling, I’ll call you back right away. Take care and speak with you soon!”
On the Business Hours Schedule page, assign an existing Business Hours schedule in the Select an option drop-down, or create a new schedule. Click Next. 5
Hello, this is (your name). I am unavailable to take your call. Please leave your name, telephone number and a message and I will get back to you as soon as possible. If you need immediate assistance, during normal business hours, please PRESS "0" to speak to our receptionist.
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Assign the number you want to forward calls to. If you have chosen Always Forward Calls, click Save.
Whoopee, a call. I wonder who this could be? No…wait…don’t tell me…Oh yeah. Sorry, you bore me.
Answer incoming calls during normal hours with a custom phone greeting specific to your business with routing options to particular departments or employees, or just give callers the information they need.
Hi there! You’ve reached [LinkedPhone – Where Freedom Rings!] We’re away at the moment but please leave your name, number, and let us know how we can help you. We’ll make sure the right team gets back to you within [the next 24 hours]. We appreciate your call. Thank you.
25. Howdy, you’ve reached [your name], [job title] at [business name]. I’m sorry to receive omitted your name. Please toddle away your title, contact data, and explanation for calling so I will receive aid to you promptly.