While this information can be tucked behind a phone menu option, it's best to state it upfront in your after hours recording. This way, callers can decide whether to call back at a better time, or leave a voicemail message.
On the Greeting page, under both the Business Hours and After Hours tabs, choose whether you want to use the default greeting, upload an audio recording, or record your own greeting. Click Next. 8
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Website: https://aircall.io/blog/customer-happiness/voicemail-greetings-wow-your-customers-with-their-first-phone-call/
Reassuring the caller that they contacted the correct number or reached the person they intended helps reduce the number of hang-ups and wasted messages you’ll receive. Here are a few notes on how to leave the best greeting possible, along with some voicemail message examples you can use in your own company!
What kind of company do you run? A law firm may prefer more formal business voicemail greetings than a trendy retail store, for example.
2. Mention Hours of Operation Upfront. Most callers expect their call to be answered. Once they realize that your office is currently closed, the most important piece of information they probably want to know is your standard business hours.
Due to the COVID-19 pandemic, our office is currently operating remotely. Please contact us by email at [insert office email address]
When recording, choose a quiet area, speak clearly, and use your full name (first and last).
7. A Classic Hepburn Answering Greeting for Voicemails. Katharine Hepburn’s iconic and feisty voice goes down in history and can add a bit of moxie to your voicemail greeting.
Company-level calls are usually directed to your general business number. There are occasions when everyone in the office is tied up and unable to pick up calls. It’s important to gather information about the reason for the call so that the right person or team can call them back. These greetings ensure that customers do not feel neglected while also providing assurance that their call will be attended to as soon as possible.
34. Hey, this is [your name]. I’m sorry for not picking your call right now. Please leave your name, number and a brief message, and I will get back to you at the earliest opportunity. You can also reach me via email at [email address] and I will reply to you shortly.
Interesting Read : Interactive Voice Response: What Is It And How Is It Beneficial?
1. Limit Background Noise. If you’re recording your greeting from the back of a New York City cab with the windows down, it’s gonna be pretty obvious to your callers.
Please leave a message with your name and phone number, and I will return your call as soon as possible. Thank you. Informal voicemail greetings. Some businesses are in the “business” of being less formal than a law firm, for example. And that’s okay. Informal greetings can be more approachable, as if someone is calling a friend.
Website: https://startup.unitelvoice.com/professional-business-voicemail-greetings
If anything big changes- address, phone, etc.- make sure you correct your voicemail early on. Keep It Short; We know, we know. We just gave you all this information and we’re now telling you to ‘keep it short‘. But, a professional voicemail greeting (or any for that matter) shouldn’t go beyond 20-25 seconds.
Here are some examples of voicemail greetings for your direct business line that are both personal and professional. Enjoy!