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8. “Hello, this is [your name] at [company]. Thanks for calling. Please leave your name, number, and the reason you’d like to chat, and I’ll get to back to you ASAP.”
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Expand your opening to with 'Thank you for calling [insert company/individual name]' or 'You've reached the voicemail of [insert company/individual name]'. This personal touch goes a long way towards building a rapport even when you're not available to answer the call directly.
You can choose where you would like to store your voicemail and fax messages—in the Calling User Portal or to a specified email address as a .tiff file. 1
In this post, I’ll share what makes a good voicemail greeting — and the best voicemail greeting scripts you can use.
2. General Voicemail Forwarding. Thank you for calling [Company Name]. We’re sorry—it seems you’ve called outside of our regular business hours, which are 8:00 a.m.
While this information can be tucked behind a phone menu option, it's best to state it upfront in your after hours recording. This way, callers can decide whether to call back at a better time, or leave a voicemail message.
Like this blog? You may be interested in our blog on integrated telephone system features.
Hearing this message, the following things would have happened to your prospects: They would realize that they have reached the right person so no doubts of confusionThey would understand why the person isn’t available to take the callThere is a confirmation that the minute the person is available they will cater to the prospect which is why the prospects will actually leave their contact details
Answer incoming calls during normal hours with a custom phone greeting specific to your business with routing options to particular departments or employees, or just give callers the information they need.
"[Auto-attendants] assist a business of any size in presenting a more organized, efficient, and, if necessary, more robust picture of itself,” points out Brandi Armstrong, Co-Founder of Telecentrex and blogger on evancarmichael.com. The right greeting can make the difference between a frustrated customer or a satisfied one.
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Check the Enable extension dialing without requiring a menu item check box to allow callers to directly dial an extension at any time.
Note: if you decide to delete a menu with another menu linked to it, the linked menu will still remain active during the specified hours.
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This is it. If you are not satisfied with the custom voicemail greeting, then follow the same steps and do it again.
6. After-Hour Options. Thanks for calling [Company Name]. Our offices are currently closed. Our business hours are from Monday to Friday 9 AM to 8 PM Eastern Time, and Saturday 9 AM to 12 PM Eastern.