Each menu has a list of customizable options that can transfer callers further either to another account object (e.g. user's voicemail, hunt group, dial by name directory, etc.) or to a sub-menu. To configure it navigate to HostPilot > Services > Unite > Auto Attendant > Auto Attendant Name > Business Hours > Business hours Menu in question > Not set up button next to the option you wish to manage. Click on a number key and choose an option for it. Repeat this for each key you want to use as an option in the Business hours. There are several actions that can be set up for a button: Make sure you are on the Business Hours tab and navigate to the menu tree number to enable/disable the Dial By Extension. Choose the routing: Route to User: when selected, a drop-down is displayed to the right that lists all users who have an extension/phone number assigned. Select user to redirect the call to when a caller presses the corresponding key. Note: this option is not available if you do not have any users with extensions. Dial By Name Directory: enables the options of Dial by name. After the Dial By Name Directory is enabled, make sure your greeting gives the caller instructions for which number to press to get to the Dial By Name option. When the callers press the assigned Dial by Name option, they will hear the following recording:
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Leave out excuses like “I’m probably with a client right now” or “I’m unable to answer the phone right now” – it’s obvious you can’t answer your phone if a caller is listening to your voicemail greeting!
The real estate agent cannot take the call right at the moment, but promises to get back to the client in the shortest span of time. Custom Music on Hold Custom Greetings for specific day and time Voicemail to Email Retrieve VM from any extension or phone User freindly web portal to manage the settings
Note: The primary phone number cannot be unassigned from the Auto Attendant. To release the main number, you need to swap it with another spare phone number on the account. Released numbers can be later assigned to a user, a Hunt Group, or any other object on the account. Toll-free numbers cannot be used as primary users' numbers.
Answer incoming calls during normal hours with a custom phone greeting specific to your business with routing options to particular departments or employees, or just give callers the information they need.
Hello! You’ve reached [Luke on the Customer Success Team at LinkedPhone]. Our office is currently closed but rest assured your call is very important to me. Please leave your name and number and let me know how I could be of service to you. I’ll return your call on the next business day. Thank you!
Example: 'Thank you for calling [insert name here]. We're sorry we couldn't take your call this time. However, if you'd like to leave us a voicemail we will get back to you within [for example] 30 minutes of receiving this message. Alternatively, if you'd like to reach out by email you can do so at [insert email address]. Again, thank you for calling [insert company name]. We look forward to your message.'
You’ve reached ARC Construction, leaders in home remodeling and construction services. We are pleased to announce that we were recently named ‘Best Local Contractor’ by the Phoenix Herald, and we finished another year ‘Complaint Free’ from the Better Business Bureau! It’s just the kind of service you’d expect from your hometown professionals. We are sorry we are unable to take your call at this time, please leave a message, and we will get back to you as promptly as possible.
What you need to record professional voicemail greetings. To benefit from the practice of professional voicemail greetings, you need a business phone system that makes recording, tweaking, and uploading voicemail greetings simple. Not just for you, but for your whole team. MightyCall provides such an answer for businesses.
Written by Aja Frost @ajavuu
33. Howdy, you’ve reached [X company]. We’re at this time closed to celebrate [X holiday], but we’ll be aid on [X date]. Please toddle away your title, quantity, and a short message so our team can receive aid to you after we return.
The first time you access your mailbox, the system will walk you through setting up your password, name recordings, and greetings. Please follow this all the way through and it will not play the tutorial again. The following instructions are for when you need to change something after the initial setup.
Recording name Press the Message key. Enter your password, followed by the # key. Press 0 for Mailbox Options. Press 3 to record your name. Record the name after the tone and press pound. To keep the message, press 1 to accept the message. If not satisfied, press 3 to re-record and repeat steps 5 and 6.
When the new Auto Attendant is created, there are two menus that are created automatically, which are business hours and after hours. Business hours can be deleted or edited. Therefore, the first step is to set up the Auto Attendant Schedule is to edit these 2 default menus. You can always create additional menus if needed.
Set your Queue Name to something easily identifiable. We'll use 'Sales' in this example.
This voicemail greeting should list the name of the department, the hours of operation or the whereabouts of your personnel, the protocol for following up with the customer, and another way to get in touch with the department. You've reached the Delivery Department of Wringley Furniture. All of our personnel are currently occupied on the floor. Please leave your contact information and we'll get back to you as soon as possible. Or email us at [email protected]. 4. Vacation Day Voicemail Greeting