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Each menu has a list of customizable options that can transfer callers further either to another account object (e.g. user's voicemail, hunt group, dial by name directory, etc.) or to a sub-menu. To configure it navigate to HostPilot > Services > Unite > Auto Attendant > Auto Attendant Name > Business Hours > Business hours Menu in question > Not set up button next to the option you wish to manage. Click on a number key and choose an option for it. Repeat this for each key you want to use as an option in the Business hours. There are several actions that can be set up for a button: Make sure you are on the Business Hours tab and navigate to the menu tree number to enable/disable the Dial By Extension. Choose the routing: Route to User: when selected, a drop-down is displayed to the right that lists all users who have an extension/phone number assigned. Select user to redirect the call to when a caller presses the corresponding key. Note: this option is not available if you do not have any users with extensions. Dial By Name Directory: enables the options of Dial by name. After the Dial By Name Directory is enabled, make sure your greeting gives the caller instructions for which number to press to get to the Dial By Name option. When the callers press the assigned Dial by Name option, they will hear the following recording:

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3. Language Options. Hello, you have reached [Company Name]. To continue in English, press 1, for Spanish, press 2. (Wait for customer to enter an option.)
If you have a main business phone number that’s shared with the customers or publicly listed, you’ll want to make sure it has a professional voicemail message to greet callers. Here are sample greetings you can use to help you craft your own. .

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Your phone system can be a powerful marketing tool for your business, and that includes your voicemail greeting. If you want to utilize this opportunity to throw in a quick humblebrag and keep callers informed of your awards and accolades, there are a few best practices, you should follow. First, keep the self-promotion brief and appropriately placed within your voicemail message. Don’t promote yourself and your products/services in the same greeting, and finally, only include current achievements in your business voicemail greeting.
You've reached Big Apple Cleaners. We are currently closed. Our regular business hours are from 9 am to 9 pm, Monday through Friday. If you would like to leave a voicemail, please include your name and phone number, and we'll respond to you as soon as possible. Thank you and have a nice day.

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People have short attention spans these days, and you should always craft your communications for the lowest common denominator with something as universal as your voicemail.
Creating a professional voicemail greeting isn’t complicated, but you need to keep a few things in mind to ensure success. The following tips will help: Be friendly and welcoming - let your company's personality shine!; Have a clear voice, speak at a slow to moderate pace, minimize background noise; Ensure the greeting is human and approachable; Keep the greeting short and informative; Ensure the greeting doesn’t sound robotic or unnatural; Show your gratitude for the call by saying thank you; Manage expectations by clearly stating when the client can expect a callback.

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This is a simple, yet professional out of office message for vacations that keeps things short and simple. Other Out of Office Variations to Consider. You may wish to vary the above out of office message examples in other ways: Maternity leave/specific departure reasons.

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-Hi, you’ve reached _____________. Please leave a message after my kid stops (awkward moment of silence) owwwwwwwwwww that hurt!… continuing… after my kid stops hitting me in the back with his hockey stick! BEEP

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    1. The Lever. A lever is a bit of information that shows you know what you’re talking about and how to leave a message in a way that convinces them this isn’t a cold call.

    Though it may seem weird and nonsensical to you, it really works. When you smile as you speak, you are able to sound happy, cheerful, and upbeat. Don’t knock it ‘til you try it.
    Website: https://therightwording.com/best-out-of-office-auto-messages-to-use-for-your-next-leave/

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    For more accessibility options, see Learn how to navigate Skype for Business using accessible features.

    “Hi, you’ve reached [XYZ Company]. We can’t take your call right now but feel free to call back during business hours from [hour] to [hour], Monday through Friday. In case of an urgent query, you can contact us through our website [URL] and access our live chat.
    The above eight rules of engagement for voicemail greetings may sound easy enough, but they’ll require some practice to get just right. Let’s look at some examples to provide some context in how to apply the rules to various types of greetings and situations.

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    If you will have agents in multiple queues, and would like them to be able to identify which queue the call is coming from, you can set Caller ID Prefix to a short text string which will show on the receiving handset as part of the Caller ID. For example, if this is set to SUP and a call is received from 0712345678, the handset's caller ID will show SUP 0712345678. In the Queue Timeout field, select the maximum amount of time a caller can be in the queue before they are sent to the mobile overflow.
    Default Greeting—Plays a default greeting for incoming calls.

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    You've reached Big Apple Cleaners. We are currently closed. Our regular business hours are from 9 am to 9 pm, Monday through Friday. If you would like to leave a voicemail, please include your name and phone number, and we'll respond to you as soon as possible. Thank you and have a nice day.

    Website: http://www.littlethingsmatter.com/blog/2010/03/08/make-a-positive-impression-with-your-personal-voicemail-greeting/
    8x8 & COVID-19: Protecting Our Business and YoursContact Center Inbound Calling Performance Issues

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46. Howdy, you’ve reached [name], [job title] at [company]. I’m at this time away from my desk or on one other name. Please toddle away a detailed message so I will return your name as rapidly as I receive aid.

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As remote work continues to grow during the COVID-19 pandemic, having a high quality voicemail greeting is more important than ever. With that in mind, this blog post will list the 5 best voicemail greeting examples that can help you create a positive first impression for you and your business.

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3.) Bienvenido/a a John Doe. En estos momentos no podemos atender su llamada o nos está llamando fuera de nuestro horario de oficina. Por favor, déjenos un mensaje con su nombre y número de teléfono, le devolveremos la llamada lo antes posible. Gracias y hasta pronto.

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