I just want to say a BIG thank you for taking us on at VMO. As you know, our project was huge and very complicated to get going. With that said, you and your team gave us a flawless switch from the other company, not to mention, we now save over $400 per month! I also want to say thanks for always being there, answering the phone and helping us when we need service ASAP. … If anyone ever doubts the superiority of VMO compared to the other services out there, have them call me immediately. Thank you again!- Pat and everyone at PN Management Services
9. Update Your Greeting Frequently. Many of the things that can make your voicemail great, also require that you update it pretty regularly. Information like deals you’re running, when you’re away, and who to contact while you’re out can take your greeting to the next level, but they’re obviously time sensitive.
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The basic rule of thumb is that callers should hear one of two things when they first connect with your voicemail — either an apology for not being able to answer the call or a “thank you” for having called. You can do both if you prefer, but keep it short and to the point.
21. Hello, you’ve reached the Sales Department at [X company]. We can’t take your call right now, but please leave your name, contact information, and the reason for reaching out, and one of our team members will be in touch within 24 hours.
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The voicemail greeting is an important element of your business’ phone system because it is often the first impression of your business that customers will have. Creating a really good voicemail greeting is a unique opportunity that you can use to impress customers by putting your best face on, while increasing the chances that you’ll retain their business in those times …
If there are other ways to get in touch with your business, or receive information about your products, you may want to include them in the after hours greeting. Websites and emails are often the most popular forms of alternative contact.
Click Save on your sound event, then save for the time switch and you will be returned to the IVR. To finalise your configuration, set Button 0 to Loopback, which will return a caller to the start of the IVR, then click Save.
– Hi, this is (name). I’m sorry I cannot take your call right now. Please leave a detailed message after the tone along with your name and telephone number. I will give you a call as soon as I return. Thank you.
Don’t forget to change your cell phone voicemail if you decide to use call-forwarding, and consider updating the phone number in your email signature while working remotely.
In this case, the agent shows concern for the customer and wants to serve him in the best possible manner. The agent is also polite and courteous.
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Any Private Numbers—Forwards calls from private numbers.
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Tell us what you need help with, the purpose of your project and the problems we're solving. Also mention any deadlines you may have.
10. Learn More Promotional Campaign Script. You’ve reached [Company Name]. If you’re calling about our current promotion regarding free oil changes for life, please press one.
You’ve reached the voicemail box for Dennis Reynolds. Please leave your name and number, and he will return your call as soon as possible.