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There is no definitive answer here, but you should include one of the two at the beginning of your message based on what makes the most sense.

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The voicemail message can be anywhere between 10- 25 seconds. Keep it as short as you can because the prospects need to hear the vital details in it.
If they don’t leave a message, you’ll never know who called. Some people may assume they should just call back later. But if you prefer to get back to them at your leisure, encourage them to leave a message. .

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Interesting Read : Interactive Voice Response: What Is It And How Is It Beneficial?
This example will take inbound calls from a number and pass the caller to an IVR (also known as an Auto Attendant) with options for Sales, Accounts and Support.

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03Hello, this is [your name] of [your company/business]. I’m not able to take your call at the moment. Please leave your details and a quick message and I will get back to you at the earliest time possible. Thanks in advance. This voicemail greeting for work lets your customers or colleagues know that you are busy attending to other matters. It also reassures them that you’ll get back to them when you receive their message.
“Hi, you’ve reached [your name] at [your company]. I’m unavailable right now — probably helping [type of company] get [X results, e.g. ‘double their leads in 60 days,’ ‘hire the best and brightest engineers,’ ‘convert 40% more customers.’] Leave your name and number, and we’ll discuss how your company can see similar results.” “Hello, this is [your name] at [company]. Thanks for calling. Please leave your name, number, and reason you’d like to chat, and I’ll get to back to you ASAP.” “Hi, you’ve reached [name] at [company]. If you need a quick response, please shoot me an email at [insert email address] and I’ll be in touch by EOD tomorrow. If it’s not urgent, leave me a message with your name and number. Have a great day.” “Hey, this is [your name]. If you’re calling for [X reason], please [contact so-and-so] or [go to our website, send me an email]. For all other inquiries, leave your name and a brief message and I’ll call you back within [one, two, three] business day[s].” “Hello, you’ve reached [name] at company. I’m unable to come to the phone right now. Leave your name and number, and I’ll return your call as soon as I’m free. Thank you.”

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We look forward to serving you so please leave your contact info, details and reason for calling after the beep. We will call you right back!

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    (855) 976-74578 Small Business Voicemail Greeting Examples You Can Use Right Now With all the technological advances of the last decade, answer machines and auto attendant-based answer services have transformed into modern voice mail systems that small-business owners and employees use to interact with clients.

    With Visual Voicemail, you can see a list of your messages and choose which ones to listen to or delete. Learn how to set up and transfer your existing voicemail. Create a voicemail password, then tap Done. Enter your password again to confirm it, then tap Done. Select Custom or Default. If you choose Custom, you can record a new greeting. Go to the Phone app, then tap the Voicemail tab. Tap Set Up Now. Enter your password,* then tap done. Record a custom greeting or use the default greeting, then tap Save.
    Intrado has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin America and South America. Intrado is controlled by affiliates of certain funds managed by Apollo Global Management, LLC. For more information, please call 1-800-841-9000.

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    "Business owners may not always be available to answer live calls, which makes voicemail still a necessary function," says Hinze. However, Hinze says that the way businesses use voicemail has changed radically. 18+ Voicemail Greeting Examples to Help You Record the Perfect One

    Services > Unite > Auto Attendant > click on the name of the Auto Attendant > click on three dots next to the name of the menu > Disable or Delete.
    If there are other ways to get in touch with your business, or receive information about your products, you may want to include them in the after hours greeting. Websites and emails are often the most popular forms of alternative contact.

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    9. Update Your Greeting Frequently. Many of the things that can make your voicemail great, also require that you update it pretty regularly. Information like deals you’re running, when you’re away, and who to contact while you’re out can take your greeting to the next level, but they’re obviously time sensitive.

    1. Personal Business Voicemail Greeting. Your personal voicemail greeting should be brief and to the point. State your name and your availability, project a welcoming aura, and ask the caller for whatever information you need from them.
    The Events feature allows creating pre-planned events that override the usual schedule. These menus do not repeat weekly. Instead, they reoccur on the monthly/yearly basis.

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    From the Calling User Portal, click Voicemail. 3 4

    Your prospects are under the impression that a brand will be always available to cater to them, now for some circumstances, a few brands might not be able to serve their prospects 24/7 which is why creating a voicemail message becomes useful.
    Magnificent web site. Plenty of useful info here. I am sending it to a few buddies ans additionally sharing in delicious. And certainly, thanks to your effort!

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2. My ass and I are out for a walk. So as soon as I can get my ass back in the house, I’ll give you a call. Leave a message till then.

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6. Access your greeting or recorded name settings. Next, press the key on the dial pad that corresponds to options for your greeting or recorded name. In this case, it's 3.

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A phone call to your business is often the first encounter your customers and prospects have with your company. If no one is available to take the call, having the best professional voicemail greetings possible is important to leave a great first impression and to ensure that business opportunities don’t slip by.

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