If there are other ways to get in touch with your business, or receive information about your products, you may want to include them in the after hours greeting. Websites and emails are often the most popular forms of alternative contact.
Voicemail messages are important, they solve the basic issue of not missing out on any leads.
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Website: https://www.macrynvoicegreetings.com/macryn-voicemail-greetings-sample-scripts/
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To set up your voicemail, press #55 or *68 from your home phone or call the retrieval number you received with your welcome letter. Voice prompts will guide you through the rest of the steps.
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3.) Welcome to John Doe. Currently we can not answer your call personally, or you are calling us outside of business hours. Please leave us a message with your name and telephone number - we will call you back as soon as possible. Thank you and good bye.
In a concise fashion, you should relate the hours your business functions, and note any potential conflicts such as holidays or business closures. Use an auto attendant if you have more than one menu option for the customer, such as a voicemail box and an emergency support line.
When someone reaches your voicemail, it’s important that you help them confirm that they have reached the right person by providing all of the relevant information that they will need. Who have they reached? Did they contact the right person and the right business? Should they leave a message? When will you get back to them? Is there a better time for them to call?
A phone call to your business is often the first encounter your customers and prospects have with your company. If no one is available to take the call, having the best professional voicemail greetings possible is important to leave a great first impression and to ensure that business opportunities don’t slip by.
If you wish to record your own personal greeting you will need to select option 4 (Personal Options) to record your greeting otherwise the voicemail will play the standard greeting and insert the recording of your name. To divert your phone to voicemail, Press your 'Divert' key and dial 51 as the destination to receive your calls.
5. “Hi, you’ve reached [company name]. We can’t take your call right now but we will call you back as soon as we’re available. Please leave your name, number and reason for your call. We know your time is precious, so to skip the back and forth, kindly leave a few different times of day that work best with your schedule and we will do our best to reach you then! Have a great day.” This greeting lets your caller know that not only your time is precious, but you realize theirs is as well.
The VMO service worked well as a contact service for our class reunion. It worked as described and was a great resource for our classmates.
4. Waiting Message. What callers hear when they enter the waiting queue. Sample Scripts: “All of our agents are currently busy. Please hold and we will answer your call as soon as possible.”
This example will take inbound calls from a number and pass the caller to an IVR (also known as an Auto Attendant) with options for Sales, Accounts and Support.
It makes sense to have an after-hours / weekend voicemail greeting for important teams at your business so that your clients feel confident that they will be taken care of. You may also suggest alternate resources like a help forum, knowledge base, or online chat to support customers while closed, if available.
To set up your voicemail, press #55 or *68 from your home phone or call the retrieval number you received with your welcome letter. Voice prompts will guide you through the rest of the steps.