Add Specific Numbers—Forwards calls from up to 12 numbers that you define. 12
AFTER HOURS SAMPLE SCRIPT (Medi-Cal) One of the following scripts may be used by physicians and medical groups as a template to ensure California Health & Wellness Plan members have access to timely medical care after business hours or when your offices are closed.
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To ensure that you keep customers happy and present a professional image, make your auto-attendant easy to navigate. We’ve compiled some sample call center greeting scripts that can be used in different situations, whether your company has a small customer support team or a massive call center with hundreds of people.
On the support option, it will check if the business is open and, if so, send the callers to a queue. If there is no answer, it will then ring mobile numbers. If the business is closed, the caller will be played an after hours message, then directed to the mobile numbers. If there is no answer, the call will be returned to a voice mailbox on the PBX.
When recording your business voicemail greeting, be sure to identify and introduce yourself and your business. This helps to confirm your caller that they have reached whom they intended.
After-hours Example Script. Hi, this is [YOUR NAME] from [COMPANY NAME]. It looks like you’ve made a call after our business hours, which are 8:00 a.m. to 5:00 p.m., Monday through Friday. If you need immediate assistance, please dial our customer support center at [PHONE NUMBER and EXTENSION].
To change the menus priority, go to HostPilot > Services > Unite > Auto Attendant > click the Auto Attendant name > drag and drop the menus in the desired order.
6.) Bem-vindo a John Doe. Devido à uma manutenção, não podemos atender a sua chamada no momento. Você pode escrever um e-mail para [email protected]. Seu e-mail será respondido por nossos funcionários o mais rápido possível. Pedimos desculpas pela restrição temporária! Obrigado pela sua compreensão
5. Be Brief. The best after hours greetings are brief, direct, and punctual. Do not waste the customer's time and give them a reason to hang up by adding in unnecessary details.
If you have indicated you will be checking messages, ensure that you do so. If your ability to do so changes, remember to update your greeting. Tip: have someone else call your voicemail and check your greeting. You may not hear your own omissions.
Thank you for calling the office of (office or department name) at Eastern Oregon University. We are currently working remotely in response to the coronavirus outbreak, and may not be able to check missed calls regularly. Please contact us at (department email) or leave a voice message. In case of an emergency please contact Campus Security at 541-962-3911. Thank you.
38. Thanks for calling [company name]. We’re unable to expend your name true now, but toddle away your details and we’ll name you true aid.
Of course, yours may need more details. But, even if you’re changing your outgoing message every day, it should only be a slight variation from a standard greeting.
8. We could be in, we could be out. You could leave us a message and later find out.
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