Elements of a Good Business Voicemail Greeting. Typically, a good business voicemail greeting should comprise the following elements: A warm greeting. Your name, the name of your company and department name. Make an apology for being unable to take the call. Ask the caller to leave a message. Let the caller know when to expect a return call.
Generally, people that call and leave messages are more likely to be ideal customers of your business. Your voicemail message is often not much more than a formality to the person calling. Your message is a period of time that they are forced to wait through in order to do what they called to do in the first place — relay information to you.

Hi, my name is Dew Tinnin. I'm a speaker, sales coach and consultant, and CEO of Skillway. I live in Nashville, TN with my husband, Shane, and our dog, Peanut. My stepson, Spencer, attends St. Cloud State University. I enjoy reading, running and traveling. BlogArchives (List of All Posts) Subscribe Via Email About Dew Work with MeSales Coaching Executive Coaching Sales Training Sales Consulting Speaking Testimonials Contact Me Client Login Search for: These Cities Have the Youngest Entrepreneurs in America September 28, 2021 Office Chair Have a Broken Wheel? Check Out These Replacement Casters September 28, 2021 Shop 1-in-5 Relaunches Small Business Directory to Feature Values-Based Business... September 28, 2021 This Entrepreneur Wants to Make Sports Stadiums Greener. Here’s How. September 28, 2021 This Is the Secret Sauce Behind Effective AI and ML Technology September 28, 2021 If You Haven’t Hired a Business Coach, You’re Holding Yourself Back September 28, 2021 Alphabet (GOOGL) Google Launches Wear OS Health Services App September 28, 2021 Are Investors Undervaluing Tyson Foods (TSN) Right Now? September 28, 2021 Announcing FlexTal + Entrepreneur 2021 Workforce Report September 28, 2021 Ford to Invest $11.4 Billion on Electric Vehicle, Battery Plants September 28, 2021 Digital TrendsMarketingSmall Business 50 Business Voicemail Greeting Examples
In previous blogs, I’ve mentioned the importance of making a good first impression on a potential client. Most of the time, the first contact will be over the telephone. Since we are often in session, it is very likely that the first time a client hears our voice is on our voicemail greeting. This is why a professional greeting is so important. Identify yourself because you need to reassure the client that they have called the correct number. Clients will be a lot less likely to leave a message if they wonder who will get it. Use a warm friendly voice to say something like, “You have reached xxxx, licensed mental health counselor.” Tell clients what to do if they are in crisis. Although it seems obvious to us, clients may not realize that it could be several hours until we can return their call. I suggest something like, “If you require immediate assistance, please dial 911 or go to your nearest emergency room.” Ask for what information you need. Yes, the obvious name and number, but if it would be helpful to get their insurance information, ask for that, too. Give clients an idea about when you’ll return their call. Common business practice is within 24 business hours. Any extra messages or information you’d like clients to know. For example, if you are no longer accepting a particular insurance plan, the end of your voicemail greeting is a great place to convey that information.