5. “Hi, you’ve reached [company name]. We can’t take your call right now but we will call you back as soon as we’re available. Please leave your name, number and reason for your call. We know your time is precious, so to skip the back and forth, kindly leave a few different times of day that work best with your schedule and we will do our best to reach you then! Have a great day.” This greeting lets your caller know that not only your time is precious, but you realize theirs is as well.
See our blog on Auto Attendant Greeting Scripts for more advice on auto attendant scripts.
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Your phone greeting is often the FIRST contact between a caller and your business. Making a great first impression can influence the callers decision to do business with you. Using our professional voice recording service for your business phone system will convey the professionalism of your company and establish instant credibility with your callers.
Greetings can be changed using any telephone, or from the Personal Communications Assistant using a desktop computer; However, departmental mailboxes and those assigned to labs and general spaces must be updated using a telephone.
Editor’s Note: The article is part of the blog series Grow Your Business brought to you by the marketing team at UniTel Voice, the virtual phone system priced and designed for startups and small business owners.
The attendant menu for your main contact number may be the first form of contact that a customer has with your business. Make sure your greeting is clearly articulated. Provide an option to speak with an operator if the caller has a question that is not addressed by the menu options.
Your call is important to us and we will get back to you as soon as possible. Please leave your full name, contact details, phone number, and availability after the beep and we will call you back straight away. Thank you!”
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6. Hello, this is [your name] at [your company]. I am unavailable at the moment, but please leave your name, number, and the reason you’re calling, and I’ll call you back as soon as possible.
Consider adding 'You can also email your query to us at [insert email address here]. These queries will be answered within [insert time frame].' Again, if you intend to make a promise to your customer in a voicemail, ensure you keep it.
For more accessibility options, see Learn how to navigate Skype for Business using accessible features.
Use the Temporary Greeting when you want to record a greeting that you plan to use for a limited time (for example an out-of-office greeting). Press the Message Key. Enter your password, followed by the # key. Press 0 for Mailbox Options. Press 4 to record your Temporary Greeting After the tone, record your temporary greeting. Press # when finished. Follow the prompts to confirm or record the greeting again.
When recording your business voicemail greeting, be sure to identify and introduce yourself and your business. This helps to confirm your caller that they have reached whom they intended.
Thanks for calling (ABC Inc). The office is closed in observance of the holiday. We will re-open Monday the 7th at 8am. If you need assistance, use our online form to email us or you can leave a message after the tone and a representative will call back when we return to the office. Thank you.
Standard greeting with phone number: "At the tone, please record your message to [phone number]."
Just make sure you listen to the message before you say OK to it. And try to sound happy, or at least neutral. croydon January 31, 2014
In this case, the agent shows concern for the customer and wants to serve him in the best possible manner. The agent is also polite and courteous.