Note that the secretary has asked for the reason for calling so she can prioritize the patients who need the most help. She’s also keeping it short and to the point.
Receptionist Group is an option which forwards incoming calls directly to certain users or phone numbers before call goes to Auto Attendant. This group has its own activity periods (weekly schedule). Navigate to HostPilot > Services > Unite > Auto Attendants > Add Receptionist Group. Specify the Receptionist Group Name, Display Name and Ring type. Set up the Receptionist Group Schedule type Set the time frame for the schedule to be active and save changes. Add users/phone numbers and save changes. Further destination of a call depends on the rest of the Auto Attendant options.

With Voicemails Forever, you can copy voicemails that reside on any landline or office phone voicemail box, regardless of phone type, carrier or network. This tutorial will walk you through the steps.
1. Personal Business Voicemail Greeting. Your personal voicemail greeting should be brief and to the point. State your name and your availability, project a welcoming aura, and ask the caller for whatever information you need from them.