1.) Welcome to John Doe. Unfortunately, there is no one in the office right now or your are calling outside of business hours. Please leave a message or send an email to [email protected]. Many thanks for your call.
2. Offer clear options. For many small businesses, the phone announcement will typically send the caller straight to a voicemail box. For larger organizations, you may decide to direct callers to a phone menu with options or forward the call to an external destination.
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To ensure that you keep customers happy and present a professional image, make your auto-attendant easy to navigate. We’ve compiled some sample call center greeting scripts that can be used in different situations, whether your company has a small customer support team or a massive call center with hundreds of people.
If you have a main business phone number that’s shared with the customers or publicly listed, you’ll want to make sure it has a professional voicemail message to greet callers. Here are sample greetings you can use to help you craft your own.
Just because you can doesn’t mean you should! However, you do want to have great voicemail greetings when you do need to use voicemail. After Hours Message: Hello. Thank you for calling Dr. Brown’s dental office. Your call is important to us.You have reached us after hours. Dr.
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06Hi, you’ve reached the offices of [your company/name]. I will be out of the office between [dates] and [date]. You can reach me on my private cell [your number] if this is an emergency. Alternatively, you can call me when I get back to the office or leave a brief message.
Very professional business. The quality of the work they delivered is very good and the turn around time is very quick as well. Would recommend them.
9. Holiday Help Line. Thank you for calling [Company Name]. In observance of [holiday], our offices are currently closed. We’ll be back to normal operations on [date].
6. "Hi, this is [your name]. I'm either on a call or away from my desk. Please leave your name, number, and a brief message and I'll get back to you. Thank you.
Descriptions and sample scripts for each example are provided below. 1. GREETING AND CALL DISTRIBUTION 2. OFFICE ACCESS Generic Insurance Services Multilingual Greetings Specific Departments Locations, Directions and Service Hours Branch Addresses Switchboard Closed Closed or After Hours 3. INFORMATION/OUTBOUND
The look of the schedule will differ depending on what menus are enabled and what is their priority. You can also switch in between 12 and 24 hours view.
Thank you for calling ________. Para espanol, oprima dos. Appuyez sur trois pour le francias.
Don’t make potential customers scramble for a pen and paper when they see or hear your phone number in an ad!
Make sure you don’t use a monotone voice when you record your business voicemail greetings. Use inflection in your voice so you don’t sound like a robot.
2. Howdy, you’ve reached [your name]’s voicemail field. I will’t technique to the phone true now, but within the event you allow your contact data I’ll receive aid to you within 24 hours.
Closed or After Hours 3. INFORMATION/OUTBOUND Outbound Informational Calls Outbound Dialer: Driving Without License Information Requests Online Certificate Requests If you have a specific request for script examples that are not included in this document, please e-mail [email protected] and we will look for examples for you.