77% of people believe that a phone call is the most efficient way to get business done. But have you got the right call handling protocols in place?
When you hear the Dial Tone, call into your landline or office voicemail box. The rule of thumb is when you hear the Voicemails Forever dial tone, then follow your phone's instructions to listen to your voicemails remotely. This will vary from carrier to carrier and phone to phone. You may need to call your phone networks customer support for updated instructions.
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Check the Enable extension dialing without requiring a menu item check box to allow callers to directly dial an extension at any time.
32. Hi, you’ve reached [your name] at [X company]. Our office is currently closed until [X date]. Please leave us your name and number, and our team will get back to you as soon as possible. Enjoy [X holiday].
Another great information you can put in your voicemail messages is to inform your prospects when you can reach out to them say the next morning or mid-afternoon and more so that they can be aware of when they can expect a call from you.
If there are other ways to get in touch with your business, or receive information about your products, you may want to include them in the after hours greeting. Websites and emails are often the most popular forms of alternative contact.
Note: if one Auto Attendat's timeout is set to route calls to another Auto Attendant which has a Receptionist group enabled, the call wouldn't ring to this Receptionist group and will go to the active Menu of the second Auto Attendant instead.
If your company is using a cloud-based VoIP service like Nextiva, Ring Central or 8x8, let me know when you send your script so I can create the correct audio file to use.
41. Hello, you’ve reached [X company]. Leave a message so we can call you back as soon as our team has a spare moment.
Website: https://www.marketingmessages.com/media/Sample-Voice-Prompt-Scripts-for-Insurance-Companies.pdf
If you only check and return messages once a day or once a week, let your caller know. This will avoid multiple messages by the same caller.
Voicemail greetings can be an incredible conversion technique for your business phone. However, they can be trickier than you’d think. Thus, we’ve compiled a guide to set up the right voicemail greetings to impress your customers and prospects. 4 reasons why you need personalized voicemail greetings for your business phone 1.
– Thank you for calling XYZ Company. We are currently unavailable to take your call. Our business hours are nine to five, Monday through Friday. If you know the extension number of the person you are trying to leave a message for, you may dial it now. Press 1 for sales. Press 2 for customer service. Press 3 for the billing department. Press 9 for a company directory, or hold on to leave a message for the operator. If this is an emergency, please enter 911 now to be connected with the after-hours support personnel.
Any time you're checking voicemail from a phone line that is not your home line, you are required to enter your voicemail PIN. Did you forget your PIN? You can reset it.
For more tips and scripts on professional phone and voicemail greetings, here are some additional blogs: Business Voicemail Greetings: 5 Sample Scripts Business Voicemail Greetings - 5 Examples for Any Job or Industry Voicemail Greeting Scripts: Doctor's Office, Law Office, Dental Office VoIP Resources Small Business Tips Business Communications 10 Sample Call Center Greeting Scripts
Receptionist Group is an option which forwards incoming calls directly to certain users or phone numbers before call goes to Auto Attendant. This group has its own activity periods (weekly schedule). Navigate to HostPilot > Services > Unite > Auto Attendants > Add Receptionist Group. Specify the Receptionist Group Name, Display Name and Ring type. Set up the Receptionist Group Schedule type Set the time frame for the schedule to be active and save changes. Add users/phone numbers and save changes. Further destination of a call depends on the rest of the Auto Attendant options.
Any Unavailable Numbers—Forwards calls from unavailable numbers.