Create a new schedule—Create a new name for the schedule and select holidays for your organization. Generate Auto Attendant Reports
The timeout in seconds is the setting that defines the amount of time from the point the greeting finishes playing until the Auto Attendant directs the call to the already selected timeout setting. Navigate to HostPilot > Services > Unite > Auto Attendant and click Auto Attendant Name Choose the Business Hours Menu in question, scroll down to the Timeout, click on Not set up Choose the Timeout in seconds which is the time the call will be in the IVR system before going to the Timeout Choose the Route to option from the drop-down list. Choose Destination that will depend on the option selected under the Route to. Please note that selecting Repeat Greeting as a timeout destination will make the greeting repeat constantly.

In the Add Ring Group dialog, set the Ring Group Name to something descriptive, for example 'Support Mobiles' and set the ring time to an appropriate amount of seconds - this is normally 25-30 seconds for mobiles.
Assign different functions to each keypad number. These settings direct your customers where they need to go when they enter a specific number on their phone.