While you could leave the above message on your voicemail system, we highly recommend adding a bit more. If you keep regular office hours, let’s say 10 a.m. to 6 p.m., mention it on your voicemail. Also, and most importantly, since current or potential clients may be in crisis, include instructions on what the caller should do in case of an
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4.) Bienvenue chez John Doe. Vous pouvez nous contacter pendant les heures de bureau du lundi au jeudi de 9h à midi et de 14h à 16h et le vendredi de 9h à midi. Nous vous invitons à nous donner votre demande par mail sur [email protected] et nous reviendrons vers vous dès que possible. Merci.
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2. “Hi! We’re glad you called [company name]. We’re happy to help but we are either on the line with another client or on the go! Please let us know your name, number, and reason for your call today. As soon as we become available, we will call you right back. Thanks!” Ask your callers to leave a short message so you can determine when to return their call.
The importance of voicemail in the customer care sector has not diminished despite the arrival of newer web technologies. VoIP applications let the businesses use voicemail service with flexibility, as it is. The users need not rely on extension terminals when they use VoIP services. A strong internet connection is a prerequisite and the pre-configured phones can be used – both for calling /receiving calls and for automated custom greetings. IVR feature redirect callers to the right virtual extension where their needs can be addressed. This can be done anywhere through a web portal access and an internet connection.
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38. Thanks for calling [company name]. We’re unable to take your call right now, but leave your details and we’ll call you right back.
4. Emergency Services or Medical Office Script. Thank you for calling [Company Name]. If this is a medical emergency, please hang up and dial 911.
For those with voicemail greetings that get changed about as often as a new president is elected, know that this is doing a serious disservice to the caller-recipient relationship. It signals to callers that the business is anything but an authority, most likely not very detail oriented, and has questionable overall credibility and competency.
23. Hello, you’ve reached [X company]. We are currently closed. Our office hours are Monday through Friday, from [x time] to [x time] [time zone]. Please visit our website at [company website URL] for more information, or leave us your name, phone number, and the reason for your call and we will get back to you on [X day]. Thank you for calling [X company].
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Whether it’s an out-of-stock product, a canceled event, or social media snafu, there are times when your business may see an influx of frustrated callers. While it is important to address their concerns head-on, you may not be able to answer each call as it’s received. Make sure you use best practices for dealing with angry customers, and that your voicemail greeting sets the appropriate tone. Avoid defensive language, validate their concerns, and keep them informed as to how you are handling the situation.
Many busy businesses utilize auto attendant greetings to make a great first impression, however, if your business relies on the personal touch of a live receptionist, it is important to have a plan in place when that position is unstaffed. Make sure your voicemail greeting contains the useful information that your receptionist would normally provide. This could include: location & directions, office hours, website URL, or social media info, as well as any pertinent company information.
5. Immediate Customer Support. Thank you for calling [Company Name]. Our office is currently closed. Business hours are from 8:00 a.m. to 5:00 p.m., Monday through Friday.
Please leave your name, telephone number and a brief description of your service needs and we will get back to you as soon as possible. Please note that coverage cannot be bound, changed, or canceled via a voicemail message.