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One of the rules you should remember is to speak a bit slowly and clearly so that your callers are able to understand more easily what is being said.
While deciding on a greeting remember that while it is important to be friendly, do not try to be cute or overtly sweet. It is not necessary to state the obvious details. It may be a good idea to change your voicemail message as often as possible. Also if you are recording a message for a business organization, it is important to let the caller know how to skip the message that is playing. If it is possible then giving an alternate number where the caller can reach you is always a great idea. Given later in this article are some examples.
Have you ever stopped to hear the following, ‘’Hi, this is [your name] of [your business]. I’m currently unable to take your call. Please leave your name, phone number, and a brief message, and I will contact you as soon as possible. Thanks.
Or say that your brand is on a holiday, you can’t miss out on leads because you know their value on your business.
Set a nice voicemail message for Xmas. Hurry up, it’s free until December, the 19th! SET IT NOW. 6. Happy holidays! You have reached [X department] at [company’s name]. We are out of the office from [X date] till [X date] as the whole company is closed for [X holiday]. We’ll be available again on [X date] from [X hours] till [X hours]. It
In the Destination field, select IVR Menus, then New IVR. Provide a name for your IVR (eg. "Incoming"), then enable the Allow Extension Dialling option if callers should have the option of directly dialing a staff member's extension number. From the Greeting field, select an existing sound file on the PBX (if applicable), New Sound (Upload) to upload a greeting file from your computer, or New Sound (Record) to record an announcement from an existing extension. As this field specifies the audio file with the options (eg. Press 1 for sales), we do not recommend routing to this IVR without an announcement in place (Announcement: Disabled).
Leave out excuses like “I’m probably with a client right now” or “I’m unable to answer the phone right now” – it’s obvious you can’t answer your phone if a caller is listening to your voicemail greeting!
While a short recording may not seem like a place to win new business, the professionalism, courtesy, and clearness that you convey in your greeting will leave a favorable impression in a customer's mind.
19. "Hello, you've reached [your name]. I'm currently [exploring Asia, hiking through the jungle in Costa Rica, hanging out on the beach in Bermuda] — or more likely, [recovering from extreme jet lag, googling ‘Are red spiders poisonous,' or looking for SPF 150 sunscreen] and won't be back in the office until [date]. Leave your contact info and reason for calling and I'll get in touch then."
You have reached (your business name). We may be on the line with another caller at the moment or away from our desk. Please leave your name, phone number, and a brief message and we'll return your call promptly
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In certain situations, it’s a good idea to let a call go to voicemail. If you’re in a loud area, unable to spend 10-15 minutes talking, or are otherwise distracted, don’t answer. Recruiters who cold-call candidates will understand that you’re simply unavailable – but make sure to return calls in a timely manner. If possible, call back during regular business hours.
See our blog on Auto Attendant Greeting Scripts for more advice on auto attendant scripts.
Friendly Voicemail Greeting Example. Hello, this is [your name] at [X company]. I am currently unavailable. My office hours are Monday through Friday, from 9 am to 5 pm. Please leave me a message with your name and phone number and I’ll get back to you within [one, two, three] business day[s]. Have a wonderful day.
A professional voicemail greeting should be no longer than 60 seconds. List the important information we've discussed above, provide alternative methods of communication and close with a thank you.