When the new Auto Attendant is created, there are two menus that are created automatically, which are business hours and after hours. Business hours can be deleted or edited. Therefore, the first step is to set up the Auto Attendant Schedule is to edit these 2 default menus. You can always create additional menus if needed.
Ensure that calls are answered and that callers' needs are met. You can add greetings, set up menus, and route calls to an answering service, a hunt group, a voicemail box, or a real person. You can create a 24-hour schedule or provide different options when your business is open or closed.
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Choose a greeting—Default or Custom; if you choose Custom, you can record a new greeting.
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A professional voicemail greeting can be the difference between a caller proceeding on to deliver their message or simply hanging up. Ensure you take the time to craft the right voicemail greeting for your business.
Most businesses will automatically play a recording if you try to call their office when they are closed. An after hours announcement is a professional way to notify callers of important details, rather than making them wait for the call to failover to a voicemail box or other destination.
As greeting messages should reflect your mood and your personality, they must be recorded with utmost care and with the right choice of words. Here are a few examples which you can make use of while recording your own greeting messages.
– Thank you for calling XYZ Company. We are currently unavailable to take your call. Our business hours are nine to five, Monday through Friday. If you know the extension number of the person you are trying to leave a message for, you may dial it now. Press 1 for sales. Press 2 for customer service. Press 3 for the billing department. Press 9 for a company directory, or hold on to leave a message for the operator. If this is an emergency, please enter 911 now to be connected with the after-hours support personnel.
All of these questions are pertinent to their call, and it’s important that you answer any that is relevant to your specific situation. Make sure not to drag on too long going through all of the info.
2. The Simpsons Share a Funny Answering Greeting. If you’re looking for a short and simple message, we suggest turning to Homer Simpson as he tells callers to… leave a message.
Descriptions and sample scripts for each example are provided below. 1. GREETING AND CALL DISTRIBUTION 2. OFFICE ACCESS Generic Insurance Services Multilingual Greetings Specific Departments Locations, Directions and Service Hours Branch Addresses Switchboard Closed Closed or After Hours 3. INFORMATION/OUTBOUND
8. Let Your Callers Know What To Tell You. This tip is more for you than your callers. It’s particularly helpful if you need more information than the standard name and phone number.
Once complete, click Add Voicemail Box and answer Yes in the confirmation prompt.
Please leave us a message with your name, number, and any other necessary information, and we will return your call when the office reopens. Thank you for calling." As you can see, this professional voicemail greeting is similar to the absent receptionist greeting but more inclusive.
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