The above eight rules of engagement for voicemail greetings may sound easy enough, but they’ll require some practice to get just right. Let’s look at some examples to provide some context in how to apply the rules to various types of greetings and situations.
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Assign different functions to each keypad number to direct your customers where they need to go when they enter a specific number on their phone. The menu that you set for after hours also applies to the holiday schedule.
As the COVID-19 coronavirus continues to affect businesses around the world, many offices are being forced to change their hours, reschedule appointments, and even send employees home to work.
In-person service is not being provided at our campus location. The best way to connect with [insert office name] is by [insert preferred method: email, phone, other]. You should receive a reply to your inquiry within [ # ] business days.
“Hi! You have reached [your business]. All of our staff are currently busy helping other callers. We understand how valuable your time is, and rather than keeping you on hold, we will make sure to call you back.Be sure to leave us a detailed message with your name and number. We will return your call within two business hours. Thanks!”
6. Disaster Recovery Script. Thank you for calling [Company Name]. Recent flooding in the area [or similar description of the disaster] has temporarily closed our office.
9. Holiday Help Line. Thank you for calling [Company Name]. In observance of [holiday], our offices are currently closed. We’ll be back to normal operations on [date].
You can’t just make any voicemail message and think that it’s going to be the right fit, your voicemail messages need to have the following tips below so that it can function as a lead capture when you’re not present.
Hi, you’ve reached Customer Service. We are busy assisting other customers at the is time. Please leave a detailed message with your order number or customer ID, the reason for your call, and the best number to reach you. A Service Specialist will return your call as soon as possible.
There are 5 available greetings with standard UB phone service. Choose the one that best matches your needs.
On the Menu page, under both the Business Hours and After Hours tabs, use the drop-down to assign each keypad number to their function. Click Next.
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2.) Bienvenido/a a John Doe. Lo sentimos, está llamando fuera de nuestro horario de oficina. Nos puede contactar personalmente de lunes a viernes de 8:00h a 18:00h y los sábados de 9:00h a 16:00h. Por favor, deje un mensaje o envíe un correo electrónico a [email protected]. Contactaremos con usted lo antes posible. Gracias.
For the Sales and Accounts queues, it will check if the business is open and, if it is, send callers to a queue, if not it will direct them to voicemail.
ProTip: When recording a business voicemail greeting, do a trial run and listen to your message once it’s recorded to make sure it sounds great.
22.Hello, you’ve reached [X company]. Unfortunately, we can’t answer your call right now. But your call is very important to us — so please leave us your name, phone number, and the reason for your call and someone from our team will get back to within [X number] business days .