Many busy businesses utilize auto attendant greetings to make a great first impression, however, if your business relies on the personal touch of a live receptionist, it is important to have a plan in place when that position is unstaffed. Make sure your voicemail greeting contains the useful information that your receptionist would normally provide. This could include: location & directions, office hours, website URL, or social media info, as well as any pertinent company information.
Don't lose customers after hours. Here are some best practices and sample scripts for professional auto attendant and voicemail phone greetings.
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Open your voicemail greeting with a 'Thank you for your call. We're not available right now by please leave your message and we'll get back to you within [specify time]'.
Try to avoid unnecessary phrases that only make your greeting longer, like “leave your name and number and what you’re calling about.” Most people know what “leave a message” means.
Call your home phone number. Press # to interrupt the greeting, and then enter your PIN. Follow the prompts to listen to your messages. (Note: In some areas, the # key will not interrupt the greeting. Try pressing * or 2 instead.)
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Custom Greeting—Upload an audio file, or record a greeting using the recording function.
Don't lose customers after hours. Here are some best practices and sample scripts for professional auto attendant and voicemail phone greetings.
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If you’re an entrepreneur or small business owner who’s debating the benefits of getting a voicemail greeting, keep reading!
Please leave a message and I’ll return your call within one business day. To schedule an appointment press 1. Thank you and have a wonderful day. This is an example of an industry-specific voicemail greeting. This voicemail gives specific and …
Businesses should have two main types of greetings to create an excellent call experience. The first one is what we call a “welcome greeting” – this greeting welcomes callers to your business. Typically, a welcome greeting will present a menu of call options like hours, location, or customer service. For more details on how to create a welcome greeting for your general business number, read this article.
In this case, the agent shows concern for the customer and wants to serve him in the best possible manner. The agent is also polite and courteous.
25. Howdy, you’ve reached [your name], [job title] at [business name]. I’m sorry to receive omitted your name. Please toddle away your title, contact data, and explanation for calling so I will receive aid to you promptly.
There's no single best way to craft an after hours greeting. The most important point is that you equip your customers with what they need to know, and give them an avenue to contact you, whether that's through voicemail, email, or other channels.
Set the number of rings you'd like callers to hear before they hear your voicemail greeting.
If they don’t leave a message, you’ll never know who called. Some people may assume they should just call back later. But if you prefer to get back to them at your leisure, encourage them to leave a message.