8. Outside Business Hours. What the caller hears when they call your company outside of business hours. Sample Scripts: “Thank you for calling [company name].
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That’s the simple structure of a voicemail greeting. Overall, your greeting should be professional, but the wording can vary depending on the situation. Check out a sample below.
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What kind of company do you run? A law firm may prefer more formal business voicemail greetings than a trendy retail store, for example.
Hello, you have reached [Company Name]. To continue in English, press 1, for Spanish, press 2. (Wait for customer to enter an option.) You’ve reached the main menu. To reach a staff member by name, please press 1. For sales inquiries, press 2. For technical support, press 3. To place a purchase order, press 4. For accounting, press 5. To find a store location near you, please press 6. Press 0 to speak with a representative. 4. Product-Focused
-Hi. I’m probably home. I’m just avoiding someone I don’t like. Leave me a message, and if I don’t call back, it’s you.
The attendant menu for your main contact number may be the first form of contact that a customer has with your business. Make sure your greeting is clearly articulated. Provide an option to speak with an operator if the caller has a question that is not addressed by the menu options.
A formal voicemail greeting is one with a professional tone. It could be for a business or for personal reasons. Formal voicemail greetings are designed to impart a sense of authenticity. They leave the caller with a sense of trust in your abilities, whatever they may be.
You have reached (Your Name) at (Your Business). I was unable to take your call, but if you leave a brief message I’ll call you back as soon as possible.
Optional greetings are greetings that can be activated and will be played for callers depending on certain rules, specifically whether the call is received during or outside of business hours, whether the caller is external/internal, and whether your line is busy or no answer.
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On the support option, it will check if the business is open and, if so, send the callers to a queue. If there is no answer, it will then ring mobile numbers. If the business is closed, the caller will be played an after hours message, then directed to the mobile numbers. If there is no answer, the call will be returned to a voice mailbox on the PBX.
Invite the caller to leave a detailed message. If there is certain information you need, make sure to include that information here.
In the side panel, beside General Settings, click Manage.
Examples of Professional Voicemail Greetings. Below are some examples of professional voicemail greetings: Thank you for calling! You have reached the office of [name], [position]. I am currently unavailable to take this call. If this is an emergency, please call my answering service at [number], which is available 24/7.