If the Business Hours menu has the highest priority, it will take all calls in between 10 am and 5 pm. However, if the Evening menu is the first in the list, all calls in between 4 pm – 5 pm will be routed according to the Evening menu options. Or, if the Lunch menu is the top one, it will be prioritized for taking calls from 2 pm to 5 pm.
Website: https://www.onsip.com/voip-resources/smb-tips/10-sample-call-center-greeting-scripts
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On the Menu page, under both the Business Hours and After Hours tabs, use the drop-down to assign each keypad number to their function. Click Next.
You can also click View more in Outlook to open the Voicemail folder for more info. Listen to your voicemail at a different speed
Offer other contact information such as a cell phone or email address if you will check it (i.e. on vacation). DON’T: Be too informal, even if you are creating a humorous message. Give a prolonged sales pitch in your voicemail greeting message. Waste a caller’s time with an excessively long greeting before they can leave their message.
2. Basic Customer Inquiry. Thank you for calling [Company Name]. If you know your party’s extension, please dial it at any time. To reach our company directory, press 1.
To create or change outgoing voicemail messages for individual extensions or for a Ring Group (multiple extensions).
Create a new schedule—Create a new name for the schedule and select the business hours. Edit Business Hours Menu Options for Auto Attendants
41. Howdy, you’ve reached [X company]. Flow away a message so we can name you aid as rapidly as our team has a spare second.
5. Voicemail greetings for holidays. Your customers might need you on the holidays. If you’re a business owner, you know this already. 🙂 Manage customer expectations and let them know how to get assistance.
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Many busy businesses utilize auto attendant greetings to make a great first impression, however, if your business relies on the personal touch of a live receptionist, it is important to have a plan in place when that position is unstaffed. Make sure your voicemail greeting contains the useful information that your receptionist would normally provide. This could include: location & directions, office hours, website URL, or social media info, as well as any pertinent company information.
Example: we have a Business Hours menu that is active from 10 am to 5 pm, a Lunch menu that is active from 2 pm to 5 pm, and an Evening menu that should take calls from 4 pm to 5 pm.
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6. "Hi, this is [your name]. I'm either on a call or away from my desk. Please leave your name, number, and a brief message and I'll get back to you. Thank you."
You’re cross-launched to the Calling Admin Portal where you can generate an auto attendant report. For more information, click here. How To Set Up Auto Attendant On Intermedia Unite Article ID: 46670 Last updated on 7/8/2021 1:58:56 PM Product: Intermedia Unite
If there are other ways to get in touch with your business, or receive information about your products, you may want to include them in the after hours greeting. Websites and emails are often the most popular forms of alternative contact.