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In the side panel, toggle Enable Auto Attendant to off to disable the auto attendant. 4 Edit Auto Attendant General Settings
To set up your voicemail, press #55 or *68 from your home phone or call the retrieval number you received with your welcome letter. Voice prompts will guide you through the rest of the steps.
Default Greeting—Plays a default greeting for incoming calls.
12. “Hello, you’ve reached the Customer Support department at [company name]. We are unable to take your call at the moment. We know your time is valuable so instead of placing you on hold, let us call you back! Please leave your name, phone number, the reason for your call, and two different times that are convenient for you to receive a call back from us. Thank you!” Get a better idea of your caller’s schedule by asking them for a few different times you can call back. Their time is important, too!
After-hours and Weekend Greetings . If your business closes after a certain time or on the weekends, and there is nobody to answer or assist your callers, create an after-hours automated attendant greeting. Tell your callers up front that the business is closed, and ask them to call back at the end.
21. Howdy, right here’s [your name]. I’m no longer powerful of a phone person, so don’t bother leaving a message. Send me an email at [email address] and I’ll receive aid to you within 24 hours.
There are some people who tend to judge your work according to your voicemail greeting. In this article, we tell you what are the best ways to draft your voicemail message.
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Calling your retrieval number — instead of your home phone number — is a faster way to listen to your messages remotely. You will be prompted immediately to enter your PIN and don't have to wait for your greeting to start.
The next key element is giving a short reason or apology for being unable to take the call. Make sure to say something quick and concise like: “We are sorry to miss your call, but we are assisting others or away from our desk.”
Website: https://www.thebalancesmb.com/professional-automated-attendant-scripts-2533702
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This feature mimics an answering machine. Five seconds after a call is answered by an extension user’s voice mailbox, that user can monitor/screen the caller as they leave a message.
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A separate after-hours attendant menu can inform callers that your office is closed, state your business’ operating hours, and provide options that callers can immediately act upon. For example, you can direct them to your website for FAQs. If your business provides an account login page, remind your customers that they can login at any time to get general account information. In this situation, be proactive.