Rather than waiting for a callback, open up additional channels of communication with your callers by inviting them to email. The most professional voicemail greetings often include an alternative method of communication.
8. "Hi, you've reached [your name]. I'm unable to come to the phone right now. But if you leave your name, number, and a short message, I'll be sure to call back."
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Thank you for calling [LinkedPhone]. Due to the current pandemic, our team members are working remotely and are available [Monday through Friday from 9am to 7pm Eastern Standard Time]. Please leave a message with your name, number, and how we can serve you. We will respond as promptly as possible. Thank you for your patience during this unprecedented time. Let’s get through this together. Stay safe and well.
5. Be Brief. The best after hours greetings are brief, direct, and punctual. Do not waste the customer's time and give them a reason to hang up by adding in unnecessary details.
Many busy businesses utilize auto attendant greetings to make a great first impression, however, if your business relies on the personal touch of a live receptionist, it is important to have a plan in place when that position is unstaffed. Make sure your voicemail greeting contains the useful information that your receptionist would normally provide. This could include: location & directions, office hours, website URL, or social media info, as well as any pertinent company information.
9. “Hi, you’ve reached [your name]. I’m unable to come to the phone right now. But if you leave your name, number and a short message, I’ll be sure to call back.”
Customers do not possess the expertise and knowledge you do. When creating your business voicemail greetings, make sure you don’t use such technical terms that the customer may not be able to understand.
What happens here is when you apologize and sound genuine in your tone, your prospects would understand and leave their contact details for you to follow with them.
You can’t just make any voicemail message and think that it’s going to be the right fit, your voicemail messages need to have the following tips below so that it can function as a lead capture when you’re not present.
– Hello. You have reached Tim’s office. I cannot answer the phone right now but I will return your call as soon as possible. Please leave a message if it is urgent or you can call my secretary on the extension (number). If this call is regarding a query, you can logon on to our website (website’s name) and leave a message.
Please leave us a message with your name, number, and any other necessary information, and we will return your call when the office reopens. Thank you for calling." As you can see, this professional voicemail greeting is similar to the absent receptionist greeting but more inclusive.
1. HI, you’ve reached (name). I’m so sorry I can’t pick up the call right now because I am standing right behind you. GOTCHA.
Call your home phone number. Depending on your location, you can press #, * or 2 to interrupt the greeting, and then enter your PIN. Follow the prompts to listen to your messages.
Before we head towards the tips for you to get started on creating efficient voicemail messages, there is one thing you need to realize.
Here you can choose between Adding a National Holiday or Creating a custom event. Add a National Holiday gives you a quick choice of pre-determined dates. You can choose a specific Prefill Menu and routing options for the receptionist groups. Create a custom event allows you to set up your own events. You can set up the schedule, routing options for the receptionist groups, and different menu options.
Most business organizations will always have a receptionist who will be responsible for receiving and transferring calls but in case you are using voicemail, then you need to know which are the ways in which you can phrase your greeting. Given below are two examples of greetings that you can use for your voicemail, one for during office hours and the other for after office hours. Thank you for calling (name of company). If you know the extension number of the person you are trying to reach, you may dial it now. Press 1 for (department). Press 2 for (department). Press 3 for the (department). Press 4 for the company directory, or press 0 for the operator. Thank you for calling (name of company). We are currently not here to take your call. Our business hours are (working hours and days). If you know the extension number of the person you are trying to leave a message for, you may dial the number now. Press 1 for (department). Press 2 for (department). Press 3 for (department). Press 9 for a company directory. If this is an emergency, please enter (after hours support number) to be connected with the after-hours support personnel.
If you find that your business voice message is running a bit long, break it down into sections and decide which parts you can cut out to reduce the message’s length.