For those with voicemail greetings that get changed about as often as a new president is elected, know that this is doing a serious disservice to the caller-recipient relationship. It signals to callers that the business is anything but an authority, most likely not very detail oriented, and has questionable overall credibility and competency.
Below you will find what we’d call “Standard” auto attendant scripts, along with some of their submenus. Please keep in mind that every phone system is different. Be sure to speak with your phone system provide to ensure your script matches the extensions that your phone system has been set to.
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77% of people believe that a phone call is the most efficient way to get business done. But have you got the right call handling protocols in place?
"Thank you for calling [your business name]. Due to concerns for public health related to the COVID-19 Coronavirus, we have staff members working remotely and on shortened hours. We appreciate your patience as we reply to callers as efficiently as we can. Please note that our temporary office hours are [opening time to closing time]. Appointments scheduled through [end date] have been disrupted.
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I have a confession to make: I haven't recorded a new voicemail greeting in nearly a decade. Since then, I've (hopefully) become more articulate, poised, and self-assured. But hear my voicemail recording, and you'd think I was still new to the work world, a little unsure of myself — and probably not an authority.
The above eight rules of engagement for voicemail greetings may sound easy enough, but they’ll require some practice to get just right. Let’s look at some examples to provide some context in how to apply the rules to various types of greetings and situations.
Rehearse or write down your message before recording it. Remember that old saying “practice makes perfect?” It’s certainly true when it comes to creating an electronic greeting. The more you’ve rehearsed, the easier the message will be to restate. If you don’t have time to practice, writing down the greeting before recording it – and then reading it aloud from the paper – may help you stay focused on the correct wording.
Good voicemail greeting examples. As much as we try to make ourselves as available as possible, not too many people are contactable 24 hours a day. But that's OK, we're human! With a good voicemail message that lets people know who you are and what they need to do to contact you, you can return the call as soon as you need to.
1.) Welcome to John Doe. Unfortunately, there is no one in the office right now or your are calling outside of business hours. Please leave a message or send an email to [email protected]. Many thanks for your call.
9. Holiday Closures. Thank you for calling [Company Name]; we are currently closed in observance of [holiday name]. We will return on [Date] at 8 AM Eastern Time.
9.) Benvenuti alla John Doe. Siamo spiacenti, ma nessuno è in ufficio al momento. Si prega di lasciare il vostro nome e numero di telefono dopo il segnale. Vi richiameremo al più presto possibile.
Hello. You have reached the [Insert department name here] department at UNI. The office is closed from Thursday, Dec. 24, 2020 through Sunday, Jan. 3, 2021. For information on our services, please visit our website at [Insert web address here]. If you require assistance prior to Jan. 4, please leave a message. This voice mail will be checked daily on Dec. 28, 29, 30 and 31. Return calls will be made as soon as possible. Our office will re-open on Monday, Jan. 4. Budget Business Operations Confidential Reporting Environmental Health & Safety Facilities Management Financial Accounting & Reporting Human Resource Services Public Safety Senior Vice President's Office UNI Bookstore University Sustainability Cedar Falls, Iowa (319) 273-2311 Maps & Directions Visiting UNI Contact UNI Safety Diversity Matters Sustainability Accessibility Free Speech@UNI Consumer Information Equal Opportunity/Non-Discrimination Statement Privacy Policy Maintained by Human Resource Services Copyright ©2021 Eastern Oregon University > Coronavirus Information > Archives > March 24, 2020 – Voicemail and phone instructions when working from home March 24, 2020 – Voicemail and phone instructions when working from home Voicemail and phone settings while working remotely
19. Hi, you’ve reached [employee name]’s voicemail box. [Employee first name] no longer works for [company name]. Please call our main line at [phone number] and we’ll be happy to connect you with a current team member who can help.
Assign different functions to each keypad number to direct your customers where they need to go when they enter a specific number on their phone. The menu that you set for after hours also applies to the holiday schedule.
1. State your business name and hours of operation upfront. The first thing your callers should hear is the name of your business or organization. If they are calling when you are closed you should also be sure to let them know your standard business hours.
Verify the correct time zone is set (Services > Unite > Auto Attendant > Edit Auto Attendant > Settings > General > Time Zone) because it will affect the Business/After Hours. Make sure the extension and phone numbers are assigned as intended. Make sure the email for Voice Mail is the one you want Voice Mail messages to be delivered to